Computer Hardware Engineer I

About the role

The Computer Hardware Engineer I provides front-line hands on or remote technical support to end-users on various technical issues and problems relating to desktop hardware, operating systems, software, network, cabling, mobile devices, and peripherals. Provides excellence in customer service going above expectations.

Responsibilities

• Manages the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.
• Manages the diagnoses and repair of various computer hardware types including first level network hardware support.
• Deploys computer workstations or notebooks, completes moves and setup of computer peripherals.
• Performs rack and stack activities for network and server infrastructure hardware.
• Assists in the organization and inventory of desktop hardware and software resources.
• Manages service tickets with appropriate level of documentation, follow up actions, and tracking while staying within established Service Level Agreements (SLAs) and providing excellence in customer service.
• Addresses IT issues or concerns proactively while completing support visits and follow up by opening services incidents to document the work performed.

Qualifications

Required:

• High school diploma or GED.
• Two years of experience working in a Desktop Support/Client Services role.
• OR Associates degree from an accredited college or university, preferably in computer science, information systems, business administration or another related field.
• One year experience in a Desktop Support/Client Services role.

Preferred:

• Industry-specific certification such as A+, MCP, MCSE, other Microsoft role-based certifications

Schedule

• Full-time
• Daily Work Times: 8am - 4:30pm
• Hours Per Pay Period: 80
• On Call: Yes
• Weekends: Yes

Requisition ID: 26011222