Compute Operations Specialist - Americas (330)

About the role

This Opportunity To ensure the efficient operation of WSPs internal Compute services in the AMERICAS Hub, we are seeking a talented and experienced Compute Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub.

Responsibilities

• Working on highly complex matters and assignments of large scope, impact, and importance.
• Working with professionals and management to identify opportunities for improvements in people, processes, and technology.
• Guiding team members to solve significant problems/issues.
• Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
• Performing routine and health maintenance. Managing upgrades & performance related activities.
• Identifying and correcting faults with services and infrastructure.
• Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
• Execution of business continuity tests.
• Oversight and support of all related service supplier and/or manufacturer activities.
• Proactive identification and resolution of issues before they affect service performance.
• Identifying any improvements that can improve service levels.
• Engaging in the problem management process.
• Technical peer review and approvals for all related changes.
• Support audit and compliance activities.
• Management and maintenance of related platforms.
• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.

Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
• At least 3-5 years relevant and practical experience in a Compute operations role.
• Extensive in-depth knowledge of Compute services and infrastructure.
• Vendor certifications not a requirement, proven practical experience preferred.
• Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
• Experience of working within ITIL aligned Service Management organisation.
• Proven experience and proficiency with below compute technologies and related activities:
• Dell and HPE server
• Cisco UCSM
• VMware vCenter Products
• Nutanix
• HPE Storage (MSA, Nimble)
• Storage Cashing Technology (Nasuni, Talon, Pandora)
• Object Storage (EMC ECS, Azure, AWS)
• Archive product (Komprise, HubStore, Enterprise Vault)
• Backup Product (Veeam, Networker, DataDomain, Avamar, NetBackup, Commvault)
• Server sysadmin or similar role with in-depth hardware knowledge
• Cloud sysadmin operating skill (e.g., Azure, AWS)
• Server operating systems (e.g., Windows, Linux)
• Server virtualization platforms (e.g., VMware, Hyper-V)
• Server and data security concepts and compliance requirements
• Scripting and automation skills (e.g., PowerShell, Bash) for efficient server management and automation of routine tasks
• Storage and backup technologies, including SAN, NAS, RAID configurations, data deduplication, DFS and storage protocols (e.g., iSCSI, Fibre Channel)
• Backup access, data retrieval, data integrity and high availability
• Data retention policies through system procedures
• Testing to refine backup strategies to minimize recovery time objectives (RTO) and recovery point objectives (RPO)
• Disaster recovery planning, data migrations, and storage performance optimization
• Optimizing server and storage performance, capacity, and reliability while considering growth projections and industry best practices
• Understanding server, storage and backup regulation or laws, emerging technologies, and best practices

Qualifications

• Excellent written and spoken English is required.
• Competency in French or Spanish is an asset.
• Excellent interpersonal and communication skills, able to interact with all layers of management.
• Ability to work with minimal supervision and little to no instructions.
• Strong organizational and project management skills, with excellent documentation abilities.
• Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems.
• Demonstrated experience in understanding and demonstrating compliance with information security requirements.
• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.

Skills

• Technical expertise in Compute services and infrastructure.
• Proven experience in managing and maintaining Compute operations.
• Proficiency with various Compute technologies and related activities.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and with minimal supervision.
• Strong organizational and project management skills.
• Compliance with information security requirements.

Benefits

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Pay

Expected Salary (all locations): $75,600.00 - $129,800.00

Expected Salary (Colorado only): $75,600.00 - $121,770.00

Schedule

Not specified

Benefits

Not specified

About WSP

ABOUT US WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

Notice To Third Party Agencies

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.