Compressor Support Engineer

About the role

Ingersoll Rand is an equal opportunity employer. We are dedicated to making life better for our employees, customers, shareholders, and the planet. As a Technical Support Engineer, you'll be the go-to mechanical authority behind our air systems, solving complex issues, elevating performance, and keeping customers running at full strength.

Responsibilities

• Acquire subject matter expertise in assigned air products and represent training and technical support on new product development teams.
• Provide technical support for the field support organizations (IRCC's and Distribution) and directly to customers as required via phone, emails, and customer site visits.
• Support contact management capability for interaction with channel field technicians in support of resolving complex product and system issues impacting our customers.
• Provide problem solving in a technical support role and load repetitive quality / reliability issues into QRMS.
• Compile technical bulletins, fault trees, and troubleshooting guides to ensure field personnel have access to latest updates / reference data.
• Communicate with peers, engineers, operations, and management to understand product specifications and root causes of issues.
• Mentor Product Support team members by enhancing the professional and technical skills, in addition to Global Multi-media technical solution authoring and deployment.
• Participates in the activities of global expertise network leaders to drive Tech.Direct knowledge management execution; improve technician effectiveness with faster access to solutions and knowledge base.

Requirements

• A high school diploma or G.E.D.
• 5+ years of experience in mechanical/industrial work environment.
• 5+ years of hands-on experience troubleshooting industrial equipment.

Core Competencies

• Technical Expertise & Hands-On Problem Solving.
• Cross-Functional Collaboration & Communication.
• Customer-Centric Field Support.
• Strong problem-solving skills to resolve complex technical and system issues impacting customers.
• Demonstrated ability to navigate conflict and differing opinions while consistently fostering collaboration and professionalism with internal and external stakeholders.
• Ability to compile and maintain technical bulletins, troubleshooting guides, and fault trees.

Pay

The pay range for this role is $50,000 - $85,000. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.