Compression- Field Service Technician Team Lead

Responsibilities/Job Duties

• Maintains assigned units
• Assist shift techs with all technical issues as they arise
• Perform unit evaluations
• Dispatch techs on shift to service calls
• Answer service calls as needed
• Will frequently be customer facing and empowered to represent the Company in this capacity
• Affords assistance in the efficient deployment of equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources
• Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified sub-geographical area
• Ensures incoming and departing equipment is maintained properly
• Affords assistance in coordinating the deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area
• Ensures that team performance is measured against all set metrics, develops plans for improvement where warranted
• Compiles and conveys job-specific information to Field Service Technicians
• Coincides work with others to minimize equipment downtime and most effectively utilize resources
• Evaluates direct reports and makes recommendations for technical and soft skills training
• Must be able to work with the team in developing improved work processes for the department
• Adhere to safety requirements by wearing appropriate protective gear
• Performs other duties as assigned

Qualifications

• Exhibit strong customer service, interpersonal, coaching and leadership skills
• Basic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
• Intermediate organizational, planning and scheduling, process management and negotiation skills
• Strong analytical abilities, mechanical aptitude combined and problem solving skills
• Good writing skills with technical subject matter and oral communication skills
• High school diploma or experience equivalent
• Specific industry knowledge and job experience
• Planning & Scheduling experience preferred
• 1+ years of experience in customer relations
• 3+ years of required technical experience
• Valid driver’s license with satisfactory driving record
• Ability to pass drug screens and background check
• Physical Requirements:
• Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily
• Ability to lift up to 80 pounds
• Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents
• Ability to communicate verbally using a telephone
• Working Conditions
• Subject to outdoor environment with adjusting temperatures and climate
• Willingness to travel extensively driving a company vehicle