Composting Retail Associate & Customer Service Team Member

About the role

Be the first smile customers see at St. Louis Composting! As our Retail Site Coordinator, you will be the friendly face that greets every customer, whether they are dropping off ingredients for compost and mulch (leaves, grass and trees) or picking up our finished products (mulch and top soil). This position offers the opportunity to travel to a variety of locations as a floater—when you're not stationed at our Florissant location, you'll fill in at our other locations in Valley Park, Pacific, Arnold, St. Louis City, Belleville, or Troy, IL. This variety ensures you'll experience different environments and meet diverse customers, keeping your workday exciting and dynamic.

Responsibilities

• Collaborate with the Retail Team, Dispatch Team, and Site Manager to ensure smooth daily operations and completion of retail tasks.
• Take orders through our point-of-service (POS) system, both in person and over the phone for pick-ups, drop-offs, and deliveries.
• Guide and assist customers during drop-off and pick-up, providing clear directions and support.
• Address customer requests and complaints professionally, ensuring a positive experience.
• Educate customers about our products, helping them choose the best options for their projects.
• Manage traffic in and out of the site.
• Keep supplies stocked and maintain a clean, organized environment.

Requirements

• Maintain a neat and well-groomed appearance.
• Strong team player with excellent teamwork skills.
• Ability to work efficiently in a high-volume, fast-paced environment while also seeking ways to stay productive during quieter periods.
• Proficient in completing retail transactions using the POS and NetSuite.

Hiring Process

Candidates must go through a background check to comply with Department of Transportation requirements. Additionally, we conduct extensive drug testing, including urine, breath alcohol, and invasive hair follicle testing.