Components Customer Account Representative I - Lincoln, NE

About the role

The Components Customer Account Representative I supports customers, satellite and shop team members by responding to requests or inquiries regarding Duncan Aviation component repair and overhaul services. This position also proactively updates status of customer send-in units, generates, processes and bills prepared work orders, updates the Customer Relationship Management system (CRM), and coordinates shipment of completed units and/or loaners.

Responsibilities

• Processes incoming calls and accurately quotes average repair and turn times.
• Familiar with personnel and functions of each repair team capability.
• Able to support customer questions with assistance from others.
• Schedules and coordinates units for repair or overhaul for Accessory and Avionics teams to communicate accurate turn-time and completion dates.
• Notifies repair shop, and material services departments of AOG or expedited units.
• Prepares and presents estimates for repairs, overhaul, and exchanges to outside services of components in response to customers’ requests.
• Maintains and updates work orders (verifying pricing, squawk details, parts, labor, all outside services and discounts to ensure accurate invoice).
• Bills prepared work orders, collects payment, and ships units.
• Performs other duties as assigned by management.

Requirements

• High School/GED degree or equivalent.
• Business courses at a college level preferred.
• Customer Service or Aviation Related Service Experience preferred.

Qualifications

• Must have a valid Driver's License and an acceptable driving record.
• Regularly scheduled attendance required.
• Tolerates standing and sitting; reads small print; proficient typing and data entry; proficiency with basic database management.
• Tolerates working in a noisy environment.

Skills

• Excellent communication skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM systems.
• Basic knowledge of aviation terminology and procedures.

Benefits

• Comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday).
• Health Savings Account (employer and employee contributions).
• 50% match on first 6% contributed to 401(k) program.
• On-site Fitness & Health Clinics.
• In-house training opportunities.
• Tuition Assistance.