Compliance & TPA Manager
Paul Davis Restoration of the National Capital Region, VA · Salem, OR · 1 mo ago
Legal$50k–$60k/yrFull-time
We need to output HTML fragment with sections: headings for sections present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real content. Remove boilerplate, duplicate lines, etc.
We need to parse the job posting.
Key info:
- Title: Compliance & TPA Manager (but we don't repeat as heading)
- Department: Administration
- Reports To: Executive Leadership
- Employment Status/FLSA Classification: Full-Time, Salaried, Exempt
- Compensation: $50,000–$60,000, plus a quarterly bonus opportunity of up to $2,500
- Work Location: 100% on-site in Winston-Salem or Lenoir
- Why Paul Davis? (some description)
- Position Overview (description)
- Essential Functions (list of duties)
- Required Qualifications (list)
- Work Environment (schedule, location, physical)
- Pre-Employment Requirements (background check, drug screening)
- EEO statement (remove)
- Benefits list at top: "Responsive recruiter Benefits Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance". This seems like a benefits list. Also later: "Because Paul Davis is a franchise organization, benefits vary based on franchisee." So benefits are variable; but we have some listed benefits. Should we include Benefits section? The posting includes benefits list; we can include a Benefits section with those items. However note that later says benefits vary based on franchisee, but we still have specific benefits listed. We'll include them.
- Pay: compensation range and bonus.
- Schedule: Work Environment says Expected schedule is approximately 40–50 hours per week. Also location.
Thus we can have sections: About the role (maybe Position Overview), Responsibilities (Essential Functions), Requirements (maybe Required Qualifications + Pre-Employment?), Qualifications (maybe same as Requirements? We need to decide). The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose which to include based on content.
We have:
- About the role: could be Position Overview + Why Paul Davis? + Department/Reports To etc. We'll combine.
- Responsibilities: Essential Functions list.
- Requirements: maybe Required Qualifications (experience, platforms, etc.) plus Pre-Employment Requirements? But Pre-Employment is more like background check; could be part of Requirements.
- Qualifications: maybe similar to Requirements; but we can separate: Required Qualifications (experience) and Skills (skills like organizational, communication, analytical, etc.) The posting includes skills: Strong organizational and project management skills, excellent written and verbal communication, analytical thinking, problem-solving, decision-making, attention to detail, ability to interpret data, influence others, lead difficult conversations, translate findings into action, proficiency with Microsoft Office Suite and business reporting tools. That's skills.
Thus we can have:
- Requirements: experience and qualifications (years, platforms, etc.)
- Skills: list of skills.
- Benefits: list from top.
- Pay: compensation range + bonus.
- Schedule: expected hours 40-50 per week, on-site.
We should not include sections with placeholder or vague like "commensurate with experience". Not present.
We must not repeat job title as heading.
We must not include Job ID/requisition numbers.
We must remove boilerplate: EEO, equal-opportunity, scam-warning, navigation, cookie, legal, duplicated lines, application instructions.
We must preserve all substantive information.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content.
First, benefits list: "Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance". Also maybe "Responsive recruiter" is noise; ignore.
We'll format as
for sections present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real content. Remove boilerplate, duplicate lines, etc.
We need to parse the job posting.
Key info:
- Title: Compliance & TPA Manager (but we don't repeat as heading)
- Department: Administration
- Reports To: Executive Leadership
- Employment Status/FLSA Classification: Full-Time, Salaried, Exempt
- Compensation: $50,000–$60,000, plus a quarterly bonus opportunity of up to $2,500
- Work Location: 100% on-site in Winston-Salem or Lenoir
- Why Paul Davis? (some description)
- Position Overview (description)
- Essential Functions (list of duties)
- Required Qualifications (list)
- Work Environment (schedule, location, physical)
- Pre-Employment Requirements (background check, drug screening)
- EEO statement (remove)
- Benefits list at top: "Responsive recruiter Benefits Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance". This seems like a benefits list. Also later: "Because Paul Davis is a franchise organization, benefits vary based on franchisee." So benefits are variable; but we have some listed benefits. Should we include Benefits section? The posting includes benefits list; we can include a Benefits section with those items. However note that later says benefits vary based on franchisee, but we still have specific benefits listed. We'll include them.
- Pay: compensation range and bonus.
- Schedule: Work Environment says Expected schedule is approximately 40–50 hours per week. Also location.
Thus we can have sections: About the role (maybe Position Overview), Responsibilities (Essential Functions), Requirements (maybe Required Qualifications + Pre-Employment?), Qualifications (maybe same as Requirements? We need to decide). The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose which to include based on content.
We have:
- About the role: could be Position Overview + Why Paul Davis? + Department/Reports To etc. We'll combine.
- Responsibilities: Essential Functions list.
- Requirements: maybe Required Qualifications (experience, platforms, etc.) plus Pre-Employment Requirements? But Pre-Employment is more like background check; could be part of Requirements.
- Qualifications: maybe similar to Requirements; but we can separate: Required Qualifications (experience) and Skills (skills like organizational, communication, analytical, etc.) The posting includes skills: Strong organizational and project management skills, excellent written and verbal communication, analytical thinking, problem-solving, decision-making, attention to detail, ability to interpret data, influence others, lead difficult conversations, translate findings into action, proficiency with Microsoft Office Suite and business reporting tools. That's skills.
Thus we can have:
- Requirements: experience and qualifications (years, platforms, etc.)
- Skills: list of skills.
- Benefits: list from top.
- Pay: compensation range + bonus.
- Schedule: expected hours 40-50 per week, on-site.
We should not include sections with placeholder or vague like "commensurate with experience". Not present.
We must not repeat job title as heading.
We must not include Job ID/requisition numbers.
We must remove boilerplate: EEO, equal-opportunity, scam-warning, navigation, cookie, legal, duplicated lines, application instructions.
We must preserve all substantive information.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content.
First, benefits list: "Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance". Also maybe "Responsive recruiter" is noise; ignore.
We'll format as - each.
Next, About the role: combine Position Overview and Why Paul Davis? plus Department/Reports To maybe.
Position Overview paragraph: "Paul Davis Triad-West is seeking a highly organized, analytical, and proactive Compliance & TPA Manager to lead the performance, compliance, implementation, training, and continuous improvement of our third-party administrator programs. This role serves as the organization’s primary subject matter expert on contractual requirements, service-level agreements, scorecards, customer experience measures, and documentation standards. You will partner across departments to identify risk, audit performance, implement corrective actions, strengthen accountability, protect key partnerships, and support profitable growth. The ideal candidate brings experience with TPA or insurance-related programs, compliance or quality auditing, performance reporting, process improvement, cross-functional project management, and employee training—preferably within restoration, construction, property claims, or a related operational environment. Success in this role requires the ability to influence others and establish accountability without direct authority."
Why Paul Davis? paragraph: "Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values and Paul Davis’ 10 Serving Basics…this is how we will win. Our Vision: To provide extraordinary care while serving people in their time of need. Our Mission: To provide opportunities for Great People to deliver Best in Class Results. Our Values: Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win."
Also Department: Administration, Reports To: Executive Leadership, Employment Status: Full-Time, Salaried, Exempt.
We could include those in About the role as a short paragraph.
We'll produce
with that combined info.
Responsibilities: Essential Functions list (multiple sentences). We'll extract each bullet.
Essential Functions list (as in text):
- Lead all aspects of current TPA relationships and program performance, evaluate future partnerships, and serve as the primary contact for TPA- and carrier-related matters.
- Ensure compliance with contractual obligations, service-level agreements, company standards, documentation requirements, and operational expectations.
- Monitor scorecards, key metrics, customer experience measures, and program trends; identify risks, deficiencies, and opportunities for improvement.
- Conduct recurring compliance and quality audits, provide actionable reports to leadership, and track corrective actions through completion.
- Manage TPA and file escalations while protecting and strengthening the organization’s standing within TPA networks.
- Lead implementation and onboarding for new TPA partnerships and translate program changes into effective operating practices.
- Develop and deliver compliance- and TPA-related training; identify performance gaps and partner with leaders on development plans.
- Collaborate with Mitigation, Reconstruction, Estimating, Project Management, Coordination, and Administration teams to remove barriers and improve execution.
- Recommend and implement improvements to systems, workflows, documentation quality, cycle times, customer communication, profitability, and operational efficiency.
- Additional responsibilities as required by executive leadership.
We'll make
- each.
Requirements: Required Qualifications list:
- Three to five years of experience in restoration, construction, insurance, property claims, customer service, operations, project management, compliance, or process improvement.
- Three to five years of experience working with third-party administrators or insurance-related programs.
- Familiarity with RMS, Xactimate, Symbility, Luxor, Contractor Connection, Alacrity, Sedgwick, or comparable platforms.
- Experience developing KPIs, managing scorecards, conducting audits, supporting quality assurance, and developing or facilitating training.
- Strong organizational and project management skills, with the ability to manage multiple priorities and follow through consistently.
- Excellent written and verbal communication, analytical thinking, problem-solving, decision-making, and attention to detail.
- Ability to interpret data and performance trends, influence others, lead difficult conversations, and translate findings into action.
- Proficiency with Microsoft Office Suite and business reporting tools.
But note some of these overlap with Skills. We'll separate: Requirements = experience and familiarity with platforms, etc. Skills = organizational, communication, analytical, etc. However the list includes both. We'll split:
Requirements (experience & platforms):
- Three to five years of experience in restoration, construction, insurance, property claims, customer service, operations, project management, compliance, or process improvement.
- Three to five years of experience working with third-party administrators or insurance-related programs.
- Familiarity with RMS, Xactimate, Symbility, Luxor, Contractor Connection, Alacrity, Sedgwick, or comparable platforms.
- Experience developing KPIs, managing scorecards, conducting audits, supporting quality assurance, and developing or facilitating training.
Skills:
- Strong organizational and project management skills, with the ability to manage multiple priorities and follow through consistently.
- Excellent written and verbal communication, analytical thinking, problem-solving, decision-making, and attention to detail.
- Ability to interpret data and performance trends, influence others, lead difficult conversations, and translate findings into action.
- Proficiency with Microsoft Office Suite and business reporting tools.
We could also include "Ability to interpret data..." as skill.
Now Benefits: list as above.
Pay: Compensation: $50,000–$60,000, plus a quarterly bonus opportunity of up to $2,500. Also later repeated "Compensation: $50,000.00 - $60,000.00 per year". We'll include that.
Schedule: Expected schedule is approximately 40–50 hours per week. Also location: 100% on-site in Winston-Salem or Lenoir. Work Environment: primarily office-based, ability to sit at desk, occasionally lift up to 20 pounds. Relocation assistance not available. We'll include schedule and location maybe under Schedule section. Could also include Work Environment details but we only have Schedule heading; we can put schedule and location there.
We must not include boilerplate like "Relocation assistance is not available." That's not schedule but maybe we can include in Schedule section as note. It's substantive. We'll include.
We must not include EEO statements.
Now produce HTML.
Structure:
About the role
... combined paragraph ...
Responsibilities
- ...
...
Requirements
- ...
...
Skills
- ...
...
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
Pay
$50,000–$60,000 per year, plus a quarterly bonus opportunity of up to $2,500.
Schedule
Expected schedule is approximately 40–50 hours per week. This is a 100% on-site position based in Winston-Salem or Lenoir; the working environment is primarily office-based. Relocation assistance is not available; candidates must reside within a reasonable commuting distance and bear any relocation costs.
We need to ensure we didn't miss any substantive info like "Pre-Employment Requirements" (background check, drug screening). That is substantive; we could include under Requirements or a separate section but we don't have a heading for that. Could add under Requirements as additional bullet. Since we have Requirements heading, we can add bullet: "Satisfactory completion of a criminal background check and 10-panel drug screening required." That is from Pre-Employment Requirements
with that combined info. Responsibilities: Essential Functions list (multiple sentences). We'll extract each bullet. Essential Functions list (as in text): - Lead all aspects of current TPA relationships and program performance, evaluate future partnerships, and serve as the primary contact for TPA- and carrier-related matters. - Ensure compliance with contractual obligations, service-level agreements, company standards, documentation requirements, and operational expectations. - Monitor scorecards, key metrics, customer experience measures, and program trends; identify risks, deficiencies, and opportunities for improvement. - Conduct recurring compliance and quality audits, provide actionable reports to leadership, and track corrective actions through completion. - Manage TPA and file escalations while protecting and strengthening the organization’s standing within TPA networks. - Lead implementation and onboarding for new TPA partnerships and translate program changes into effective operating practices. - Develop and deliver compliance- and TPA-related training; identify performance gaps and partner with leaders on development plans. - Collaborate with Mitigation, Reconstruction, Estimating, Project Management, Coordination, and Administration teams to remove barriers and improve execution. - Recommend and implement improvements to systems, workflows, documentation quality, cycle times, customer communication, profitability, and operational efficiency. - Additional responsibilities as required by executive leadership. We'll make
- each.
Requirements: Required Qualifications list:
- Three to five years of experience in restoration, construction, insurance, property claims, customer service, operations, project management, compliance, or process improvement.
- Three to five years of experience working with third-party administrators or insurance-related programs.
- Familiarity with RMS, Xactimate, Symbility, Luxor, Contractor Connection, Alacrity, Sedgwick, or comparable platforms.
- Experience developing KPIs, managing scorecards, conducting audits, supporting quality assurance, and developing or facilitating training.
- Strong organizational and project management skills, with the ability to manage multiple priorities and follow through consistently.
- Excellent written and verbal communication, analytical thinking, problem-solving, decision-making, and attention to detail.
- Ability to interpret data and performance trends, influence others, lead difficult conversations, and translate findings into action.
- Proficiency with Microsoft Office Suite and business reporting tools.
But note some of these overlap with Skills. We'll separate: Requirements = experience and familiarity with platforms, etc. Skills = organizational, communication, analytical, etc. However the list includes both. We'll split:
Requirements (experience & platforms):
- Three to five years of experience in restoration, construction, insurance, property claims, customer service, operations, project management, compliance, or process improvement.
- Three to five years of experience working with third-party administrators or insurance-related programs.
- Familiarity with RMS, Xactimate, Symbility, Luxor, Contractor Connection, Alacrity, Sedgwick, or comparable platforms.
- Experience developing KPIs, managing scorecards, conducting audits, supporting quality assurance, and developing or facilitating training.
Skills:
- Strong organizational and project management skills, with the ability to manage multiple priorities and follow through consistently.
- Excellent written and verbal communication, analytical thinking, problem-solving, decision-making, and attention to detail.
- Ability to interpret data and performance trends, influence others, lead difficult conversations, and translate findings into action.
- Proficiency with Microsoft Office Suite and business reporting tools.
We could also include "Ability to interpret data..." as skill.
Now Benefits: list as above.
Pay: Compensation: $50,000–$60,000, plus a quarterly bonus opportunity of up to $2,500. Also later repeated "Compensation: $50,000.00 - $60,000.00 per year". We'll include that.
Schedule: Expected schedule is approximately 40–50 hours per week. Also location: 100% on-site in Winston-Salem or Lenoir. Work Environment: primarily office-based, ability to sit at desk, occasionally lift up to 20 pounds. Relocation assistance not available. We'll include schedule and location maybe under Schedule section. Could also include Work Environment details but we only have Schedule heading; we can put schedule and location there.
We must not include boilerplate like "Relocation assistance is not available." That's not schedule but maybe we can include in Schedule section as note. It's substantive. We'll include.
We must not include EEO statements.
Now produce HTML.
Structure:
About the role
... combined paragraph ...
Responsibilities
- ... ...
Requirements
- ... ...
Skills
- ... ...
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
Pay
$50,000–$60,000 per year, plus a quarterly bonus opportunity of up to $2,500.
Schedule
Expected schedule is approximately 40–50 hours per week. This is a 100% on-site position based in Winston-Salem or Lenoir; the working environment is primarily office-based. Relocation assistance is not available; candidates must reside within a reasonable commuting distance and bear any relocation costs.
We need to ensure we didn't miss any substantive info like "Pre-Employment Requirements" (background check, drug screening). That is substantive; we could include under Requirements or a separate section but we don't have a heading for that. Could add under Requirements as additional bullet. Since we have Requirements heading, we can add bullet: "Satisfactory completion of a criminal background check and 10-panel drug screening required." That is from Pre-Employment Requirements