Compliance Testing & Administrative Manager

The Compliance Testing and Administrative Manager position at Goodwill Greater New York and Northern New Jersey (GWNYNJ) supports the organization's Social Services Programs and organization-wide vendor management compliance framework.

About the role

We are seeking an experienced Compliance Testing and Administrative Manager to support our Social Services Programs' quality assurance and audit activities as well as our organization-wide vendor management compliance framework.

Responsibilities

• Support and enhance Goodwill’s Compliance Program through executing testing, training and monitoring of Goodwill’s Social Services Programs’ (Behavioral Health, Workforce, and Intellectual and Developmental Disabilities) policies and procedures to ensure compliance with regulatory, funder, and internal requirements.
• Testing, training and monitoring scope to include provision of services, documentation and billing.
• Support internal Program incident evaluation, reporting and tracking.
• Support Program Compliance Training to ensure relevant staff remain up-to-date on regulatory, funder and internal requirements.
• Support Regulatory and Funder Audit preparation, execution and corrective action validation processes.
• Support SVP, Risk Management and Chief Compliance Officer management of the Vendor Risk Management Framework by compiling various activity reports, providing support to colleagues organization-wide performing vendor approval, set-up and risk assessment processes, conducting training and maintaining documentation.

Requirements

• College Degree
• 5-10 years’ experience working in a relevant social services field, with extensive knowledge of regulatory and funder requirements, including OMIG, CARF, OPWDD, DOHMH, OMH, DOL, HIPAA, and NJDVRS.
• Direct experience supporting/evaluating Program Compliance, Billing/Reporting and/or Administration.
• Highly collaborative approach with strong internal control and risk management orientation and capacity to work independently to design and execute testing processes that assess critical risk areas.
• Ability to thrive in a fast-paced, deadline-driven environment while creatively and effectively addressing the needs of multiple internal and external stakeholders.
• Possess strong analytical, problem-solving, and organizational skills, with the ability to assess issues, interpret data, evaluate documentation and reports, and draw sound conclusions.
• Sound judgment, discretion, initiative, and resourcefulness, particularly when handling sensitive and confidential information, as well as strong written, verbal, and presentation skills to communicate audit results, document processes, and prepare clear findings and recommendations.
• Able to assess audit scope, identify control gaps and compliance risks, and recommend practical improvements to policies, procedures, operational efficiency, and risk reduction.

Qualifications

• Detail-oriented and capable of assessing audit scope, identifying control gaps and compliance risks, and recommending practical improvements to policies, procedures, operational efficiency, and risk reduction.

Skills

• Strong analytical, problem-solving, and organizational skills.
• Ability to assess issues, interpret data, evaluate documentation and reports, and draw sound conclusions.
• Highly collaborative approach with strong internal control and risk management orientation.
• Ability to work independently to design and execute testing processes that assess critical risk areas.
• Thrive in a fast-paced, deadline-driven environment while creatively and effectively addressing the needs of multiple internal and external stakeholders.

Benefits

• Generous Time off policy to use when you need it.
• Health, wellness and financial resources to help you achieve our personal goals.
• Retail, wellness and financial resources to help you achieve our personal goals.
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance.
• Retirement matching programs and contributions.
• Transit and commuter benefits.