Compliance Specialist (Quality Assurance Dept.)

About

Apm Asociación Puertorriqueños en Marcha (APM) is a nonprofit organization in Philadelphia, PA providing human services to the community including early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, violence intervention, and services to community schools. APM has been servicing the North Philadelphia community since 1970.

Job Status: Full Time, Exempt | Department: Quality Assurance | Location: 1900 N 9th Street, Philadelphia, PA 19122

Responsibilities

• Interprets and implements quality assurance standards and procedures in accordance with the Pennsylvania Child Protective Services Law, State regulations, Philadelphia Department of Human Services (DHS) guidelines, and internal policies.
• Ability to identify problems, and work with staff to initiate corrective and preventative actions.
• Conducts interviews with Program staff, clients, and resource parents to evaluate program effectiveness and services.
• Analyzes current Quality Assurance, Program, and administrative policies and processes; and writes new policies and procedures if required.
• Reviews and evaluates case records and personnel records for compliance.
• Investigates Provider and DHS service concerns regarding Program staff and practice.
• Responsible for having knowledge of Child Protective Services Law, State regulations, DHS guidelines, and contractual requirements and informing the Director of any new and/or revised regulations.
• Compiles observational data and writes narrative reports summarizing findings.
• Assists with the coordination of audit information, and recommends appropriate data-gathering mechanisms, procedures, etc.
• Maintains current and accurate records of all relevant communications, audits, corrective action plans, and monitoring.
• May perform other duties as assigned.

Requirements

• A minimum of a Bachelor’s degree in Social Work (BSW) or a related field and two (2) years of experience in human services, working with children, youth, and families required.
• Master’s degree in Social Work (MSW) or related field preferred but not required.
• Prior experience in working in Quality Assurance/compliance and/or Child Welfare is preferred.
• Excellent communication and writing skills.
• Experience writing internal policies and protocols.
• Good customer service skills and a team player.
• Sound judgment, data/analytical, and problem-solving skills are essential.
• Must be proficient in all Microsoft Office applications, including word, excel, and power point.
• Must be able to work independently with minimal supervision.

Benefits

• Health Insurance through Independence Administrators or $100/month reimbursement with proof of current insurance
• Vision and Dental Plans through SunLife
• Basic Life Insurance (100% Employer Funded)
• 403B Retirement Plan with Company Contribution
• Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses
• Employee Assistance Program including free counseling, trainings, webinars, and other resources
• Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit
• Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity
• Short-term and Long-term Disabilities
• Employee Referral Program
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays

Pay

Starting Salary: $56,650.00

Salary Description: $50,000

Schedule

Monday through Friday from 8:30 am to 5 pm