Compliance Specialist III

The role

The Bluetooth Compliance program protects all Bluetooth SIG members by ensuring the qualification policies are followed by all Bluetooth products. The compliance program ensures members are using the trademarks in accordance with the Bluetooth brand guide and are selling goods and services that have successfully completed both the Bluetooth qualification and declaration processes.

Roles and responsibilities

• Provide first-tier support for member questions and issues related to Compliance Program process
• Own metrics for resolution and pattern analysis to establish baseline for measured improvements to the program and processes
• Own the tracking of enforcement data including generating weekly and ad-hoc reporting for management
• Provide Tier II escalation support to members resolving violations
• Execute surveillance, corrective action, auditing parameters and procedures to verify product compliance to Bluetooth specification
• Own the feedback loop between Compliance and Qualification / Membership team
• Identify opportunity for process improvement
• Take on unique one-off projects and support the gathering of information or execution
• 10% Domestic or International travel

Skills and requirements

• Excellent analytical and creative thinking
• Excellent attention to detail and focus on work accuracy
• Strong communication and presentation skills, written and verbal to technical and non-technical audiences
• Excellent problem-solving with capacity to bring problem to resolution
• Takes initiative and gets the job done
• Experience working within a multi-national company
• Excellent time management and task prioritization skills
• Strong ability to step back and see the bigger picture
• Exercise good judgment and decision-making skills, particularly in narrow timeframes
• High level of professionalism
• Strong ability with Power BI or similar reporting tools and presenting data to management
• At least 6 years' experience working with customers/members
• Highly proficient in Excel working with formulas/pivot tables
• Accountable team player
• Self-motivated

Additional skills

• Online retailer brand compliance experience
• Experience with CRM tools

Benefits

• Fully paid medical, dental, and vision insurance for employees and eligible dependents
• Qualified high-deductible health plan/Health Savings Account/FSA
• Employee assistance program
• Prescription drug benefits
• AFLAC
• Long-term care reimbursement
• WPFLM reimbursement
• Employer-paid short-term and long-term disability
• Employer-paid life and AD&D
• 401(k) plan with company matching and no vesting period
• Net-employer 401(k) contribution
• Bi-annual bonus program
• Minimum 15 vacation days per year
• 12 company holidays
• Personal volunteer time
• 20 days of maternity/paternity leave
• 7 sick days per year