Compliance Specialist

Responsibilities

• Serve as a primary point of contact for assigned Field Partners, supporting onboarding, training, compliance, and ongoing relationship management.
• Monitor Field Partner performance, conduct periodic reviews, identify trends, and support corrective action plans when necessary.
• Educate Field Partners on company policies, procedures, service expectations, and compliance requirements.
• Ensure Field Partners maintain required licenses, certifications, insurance coverage, and other compliance-related documentation.
• Manage vendor records and documentation while maintaining accuracy and data integrity within company systems.
• Investigate and help resolve Field Partner performance issues, escalations, and disputes in a fair and professional manner.
• Support the expansion and maintenance of the Field Partner network by identifying capability gaps and onboarding new partners as needed.
• Collaborate with Territory Managers and internal stakeholders to support operational initiatives, cost management efforts, and vendor-related projects.
• Manage a high-volume workload from multiple business units while meeting established service-level expectations.
• Analyze performance, compliance, and operational data to identify trends and recommend process improvements.
• Maintain consistent communication with internal stakeholders and Field Partners regarding priorities, issues, and resolutions.
• Participate in special projects and perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Associate's or Bachelor's degree in Business, Operations, Supply Chain, Project Management, or a related field preferred.
• 2-4 years of experience in vendor management, compliance administration, operations support, customer service, account coordination, or a related business function preferred.
• Intermediate proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
• Ability to learn and adapt to new software platforms and technologies.
• Strong customer service orientation and commitment to delivering timely solutions.
• Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Ability to work independently while exercising sound judgment and decision-making skills.
• Strong attention to detail and commitment to accuracy.
• Effective communication skills, both written and verbal.
• Ability to build productive working relationships with internal stakeholders and Field Partners.
• Strong problem-solving and conflict-resolution skills.
• Adaptability and flexibility in a fast-paced environment.
• Ability to analyze data, identify trends, and support corrective action planning.
• Strong orientation toward policy, procedure, and compliance requirements.
• Mechanical, technical, or construction-services aptitude preferred.

Physical and Mental Demands

• Ability to work in a strict deadline driven environment.
• Ability to have a large number of tasks “open” at any given time.

Pay Range

Pay Range: $50,000 - $60,000 annually - Pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.