Compliance Operations Associate

About the Role

Verse is looking for a Compliance Operations Associate to help keep our compliance program running smoothly day to day. This role is a mix of desk work and hands-on facility work: you'll track and manage the ongoing pieces of our compliance program (policies, certifications, audits, documentation, deadlines), and you'll also be the on-site point person when third-party auditors or inspectors visit our facility — walking them through the space, answering questions, and making sure what's on paper matches what they see in practice. This is a great fit for someone who is detail-oriented, comfortable with both administrative tracking work and hands-on, in-person facility work, and who takes ownership of following through on open items until they're closed.

Responsibilities

• Compliance Operations & Tracking
  • Maintain and update compliance trackers, calendars, and checklists (licenses, certifications, permits, renewals, training completions, audit action items, etc.)
  • Monitor upcoming deadlines and proactively flag items before they become urgent
  • Organize and maintain compliance documentation and recordkeeping systems, ensuring materials are audit-ready at all times
  • Support internal audits and external inspections by gathering documentation, coordinating schedules, and preparing materials
  • Draft and update standard operating procedures (SOPs), checklists, and job aids as processes evolve
  • Assist in preparing reports and dashboards summarizing compliance status for leadership
  • Help onboard and track completion of required trainings/certifications across teams
• Site Visits & Auditor Walk-Throughs
  • Serve as the on-site point of contact when third-party auditors, inspectors, or regulatory officers visit Verse's facility
  • Coordinate scheduling and logistics ahead of each visit, ensuring the facility and relevant staff are prepared
  • Accompany auditors throughout the on-site walk-through, answering questions and facilitating access to documentation, staff, or areas of the facility as needed
  • Take detailed notes during the walk-through, including any observations, findings, or requests made by the auditor
  • Conduct internal "pre-visit" walk-throughs beforehand to proactively identify and resolve issues before an official visit
  • Compile and distribute post-visit summaries, tracking any corrective action items through to resolution
  • Build working relationships with internal teams so facility staff are consistently audit-ready, not just before a scheduled visit
  • Escalate urgent or high-risk findings promptly to compliance leadership
• Cross-Functional Support
  • Act as a point of contact for basic compliance questions from staff, directing more complex issues to the compliance Director
  • Support the rollout of new policies or procedures, including communication and training logistics
  • Assist with special projects (e.g., new regulatory requirement rollouts, audit prep, policy revisions)

Requirements

• 1–3+ years of experience in compliance, quality assurance, operations, audit support, or a related field (healthcare, financial services, or regulated industry experience a plus, depending on Verse's sector)
• Strong organizational skills and comfort managing multiple ongoing trackers/deadlines simultaneously
• Excellent attention to detail — comfortable being the person who catches the small thing others miss
• Clear written and verbal communication skills, including writing up findings and following up with stakeholders
• Comfortable working both independently at a desk and in person on the facility floor, including hosting external auditors/inspectors
• Professional presence and composure when representing Verse to outside auditors or regulatory officers
• Proficiency with spreadsheets/trackers (Excel/Google Sheets) and general office tools; experience with compliance/GRC software a plus
• A proactive, "follow-through" mindset — someone who closes the loop on open items rather than letting them sit

Nice to Have

• Familiarity with relevant regulatory frameworks in the DMEPOS field, Medicare requirements, and general medical terminology
• Prior experience conducting audits, inspections, or QA reviews
• Experience building or improving tracking systems/processes from scratch

Schedule

• Monday-Friday standard business hours, with possible hybrid work options
• On-site expectations: Located at 158 W 27th St Fl 10, New York, NY 10001 – In-person position