Compliance Facilitator

About the role

At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated. The Compliance Facilitator supports Fello's compliance with regulatory and licensing requirements, ensuring efforts across the organization protect the rights, safety, and self-determination of people served.

Responsibilities

• Manage the incident reporting system and hotline
• Conduct and submit required incident investigations and reports
• Serve as liaison to Developmental Disabilities Administration (DDA) and Office of Health Care Quality (OHCQ) for visits, requests, and plans of correction
• Maintain compliance monitoring and tracking processes
• Partner with programs and People & Culture to keep policies aligned with current regulations
• Meet all requirements of a Direct Support Professional; designated essential, requiring work during times of emergency

Qualifications

• Three or more years of experience supporting or managing compliance, quality, or performance improvement activities for a human services organization
• Five years' experience as a direct support professional
• Experience conducting incident or other compliance investigations
• Strong critical thinking, problem-solving, and communication skills; sound judgment in sensitive situations
• Ability to work collaboratively across diverse teams while remaining flexible under pressure
• Bachelor's degree in human services or a related field (preferred)
• Experience working with people with disabilities (preferred)

Benefits

This position includes an award-winning total rewards (benefits) package and opportunities for professional development within our mission-driven organization.

Schedule

This position is full-time, based in Severn with regular time in the field at group homes across the Greater Chesapeake region. The typical work schedule is Monday through Friday during Fello's office hours, with frequent night and occasional weekend needs to cover the incident hotline. This position is eligible for periodic telework.