Complex Trade Support Client Relationship Manager

Position Summary

This position utilizes excellent customer service and problem solving skills to confidently provide information and education to our customers in a timely, efficient, professional manner; provides clear and accurate responses to customer questions primarily through inbound phone calls; appropriately researches and resolves problems relating to customer accounts and inquiries; meets established performance expectations; develops a comprehensive operational understanding of the financial services industry; proactively learns and remains up-to-date with the Company’s products and services.

Role Responsibilities

• Provide timely, accurate, and informative answers via phone calls to clients and internal partners
• Aid clients with complex order execution, margin treatment, and risk-related inquiries
• Analyze client positions and provide updates regarding expiring positions or procedures and addressing related margin calls
• Effectively communicate ETRADE policies and procedures, as well as industry regulations, as they relate to various client scenarios
• Manage daily volume of inbound calls and inquiries submitted via Teams channels
• Identify opportunities to refer clients to a Morgan Stanley Advisor for advice

Minimum Qualifications

• Registrations: SIE, Series 7, Series 63, Mass Registration, Trader Certification
• Minimum Years of Experience: 2 years of customer-facing, brokerage experience with significant acumen regarding derivatives trading, margin treatment, and risk management

Preferred Skills

• Bachelor’s Degree preferred
• Thorough understanding of the securities industry and regulations with a particular emphasis on derivatives trading
• Proven background in trading-focused role with extensive knowledge of margin treatment and risk management
• Familiarity with Portfolio Margin accounts and treatment
• Ability to work independently and utilize decision-making skills to address and resolve client issues
• Strong work ethic, extraordinary interpersonal skills, and team orientation