Complex Director of Revenue
Highgate · Key West, FL · 1 mo ago
Management$15/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes Overview (description). Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content.
We have Overview (description) could map to "About the role". Responsibilities present. Qualifications present. Benefits present. Pay? Not mentioned. Schedule? Not mentioned (though remote position but no schedule details). Skills? Not explicit separate; qualifications includes skills but we could treat as Skills? But we have Qualifications section already; maybe we can combine. The instruction: prefer few substantive sections over many thin ones. So we can have About the role (Overview), Responsibilities, Qualifications, Benefits. Possibly also Skills? But Qualifications already includes skill-like items. We'll not create Skills if not distinct.
We must not repeat job title as heading. Job title is "Complex Director of Revenue Management". Not to be used as heading.
We need to preserve all substantive information; remove boilerplate like cookie/navigation/legal/EEO etc. There's none. Remove duplicated lines. There's some repeated phrases like "Approach all encounters..." repeated? Actually appears twice: "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner." appears twice? Let's check: In Qualifications list: "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner." appears near start and later again? Actually there is "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner." then later "Maintain high standards of personal appearance..." etc. There's also "Approach all encounters..." appears again later? Let's scan: after "Maintain high standards of personal appearance and grooming..." then "Comply with Highgate Hotel Standards..." then "Maximize efforts towards productivity..." then "Must be effective in handling problems..." then "Must be able to understand and evaluate complex information..." then "Must be able to maintain confidentiality..." then "Perform other duties as requested by management." There's no duplicate of that line besides earlier? Actually earlier there is "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner." appears after "Maintain a warm and friendly demeanor at all times." Then later there is "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner." again? Let's see: after "Maintain high standards of personal appearance and grooming..." then "Comply with Highgate Hotel Standards..." then "Maximize efforts towards productivity..." then "Must be effective in handling problems..." then "Must be able to understand and evaluate complex information..." then "Must be able to maintain confidentiality..." then "Perform other duties as requested by management." No second "Approach all encounters". Actually there is also "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner." appears earlier after "Maintain a warm and friendly demeanor at all times." Then later there is "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner."? I think there is only one. However there is "Approach all encounters..." appears also after "Maintain high standards of personal appearance..."? Not sure. Let's trust it's not duplicate.
We need to remove duplicated lines: maybe "Approach all encounters..." appears twice? We'll just keep one.
We need to preserve all substantive info: include location description, overview, responsibilities, qualifications, benefits details (including state-specific). Also note remote position.
We need to format as HTML: use
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content.
We have Overview (description) could map to "About the role". Responsibilities present. Qualifications present. Benefits present. Pay? Not mentioned. Schedule? Not mentioned (though remote position but no schedule details). Skills? Not explicit separate; qualifications includes skills but we could treat as Skills? But we have Qualifications section already; maybe we can combine. The instruction: prefer few substantive sections over many thin ones. So we can have About the role (Overview), Responsibilities, Qualifications, Benefits. Possibly also Skills? But Qualifications already includes skill-like items. We'll not create Skills if not distinct.
We must not repeat job title as heading. Job title is "Complex Director of Revenue Management". Not to be used as heading.
We need to preserve all substantive information; remove boilerplate like cookie/navigation/legal/EEO etc. There's none. Remove duplicated lines. There's some repeated phrases like "Approach all encounters..." repeated? Actually appears twice: "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner." appears twice? Let's check: In Qualifications list: "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner." appears near start and later again? Actually there is "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner." then later "Maintain high standards of personal appearance..." etc. There's also "Approach all encounters..." appears again later? Let's scan: after "Maintain high standards of personal appearance and grooming..." then "Comply with Highgate Hotel Standards..." then "Maximize efforts towards productivity..." then "Must be effective in handling problems..." then "Must be able to understand and evaluate complex information..." then "Must be able to maintain confidentiality..." then "Perform other duties as requested by management." There's no duplicate of that line besides earlier? Actually earlier there is "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner." appears after "Maintain a warm and friendly demeanor at all times." Then later there is "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner." again? Let's see: after "Maintain high standards of personal appearance and grooming..." then "Comply with Highgate Hotel Standards..." then "Maximize efforts towards productivity..." then "Must be effective in handling problems..." then "Must be able to understand and evaluate complex information..." then "Must be able to maintain confidentiality..." then "Perform other duties as requested by management." No second "Approach all encounters". Actually there is also "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner." appears earlier after "Maintain a warm and friendly demeanor at all times." Then later there is "Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner."? I think there is only one. However there is "Approach all encounters..." appears also after "Maintain high standards of personal appearance..."? Not sure. Let's trust it's not duplicate.
We need to remove duplicated lines: maybe "Approach all encounters..." appears twice? We'll just keep one.
We need to preserve all substantive info: include location description, overview, responsibilities, qualifications, benefits details (including state-specific). Also note remote position.
We need to format as HTML: use for headings, - for lists,
for prose.
We need to decide what goes into lists: Responsibilities list items; Qualifications list items; Benefits list items.
Overview can be prose (
). Location description maybe part of About the role? Could be separate paragraph.
We'll create sections:
About the role
Overview text + location description maybe combined.
Responsibilities
- ...
...
Qualifications
- ...
...
Benefits
- ...
...
We need to ensure we don't include Pay or Schedule sections because not present.
We must not include Job ID etc.
We need to preserve all substantive info: include that it's remote position. Include location description (Old Town, Southernmost Beach Resort etc). Include company description maybe in About the role.
Let's extract Overview paragraph:
"Overview The Complex Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for an assigned portfolio of hotels. In today’s lodging environment, understanding channel and yield management is critical for maximizing revenues. This role is responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group. One will combine this with catering and space utilization as well as other revenue considerations (i.e.: golf, spa, etc.) in order to determine the appropriate mix of business to achieve revenue potentials every day of every year. This is a remote position."
We also have location description earlier: "Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West’s boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street."
We can include that in About the role.
Now Responsibilities list: need to extract each bullet from the responsibilities paragraph. The responsibilities are a long paragraph with sentences separated by periods. We'll split into list items each sentence.
Let's list them:
- Establish hotel pricing levels in all segments.
- Responsible for the daily room inventory management process and daily pricing process.
- Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management.
- Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.
- Analyze local events and activities and project the effect of opportunities they create.
- Understand the macro and micro-economic variables affecting supply and demand in the local marketplace, and use this knowledge to create accurate operational and financial room revenue forecasts.
- Perform unconstrained demand analysis to determine optimal business mix.
- Responsible for all short and long term forecasts including Weekly Forecasts, 30 60 90 Forecasts, In the month forecasts, and Full year forecasts.
- Oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department.
- Ensure that process enables high speed of response while maximizing profits.
- Responsible for the maintenance of any software programs which contribute to the management of rooms revenue, including the CRS, RMS, PMS and Sales & Catering system.
- Monitor RevPAR index on STR report and provide critical analysis of performance on weekly and monthly basis.
- Prepare annual Rooms revenue budget.
- Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics.
- Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning.
- Prepare and present quarterly presentations to ownership.
- Ensure all distribution channels have correct content and pricing.
- Develop and maintain a close relationship with the market manager of Third Party Intermediaries to maximize the opportunities with these channels.
- Develop and maintain relationships with other market Directors of Revenue to create a network of peers in your community
- Coordinate survey activities involving marketing and service opportunities to further enhance revenue potential.
- Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events.
- Responsible for Internet Marketing such as pay per click campaigns, e-mail blasts, GDS advertising, etc.
- Establish and communicate sales strategy for day, week, month and rolling 12 months.
- Communicate any strategy changes or update any calendars for the sales team to use.
- Analyze prior night successes: Did the hotel sell out? Were the right decisions made for overselling? Address the opportunities in Highgate Hotel Business Review (HHBR) morning meeting.
- Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
- Manage and communicate group cut off dates.
- Run a group rooms control log (GRC) as well as pick up report from Property Management System (PMS) for 90 days.
- Verify pick up to actual block, cut off date, and whether or not you should extend, etc.
- Update the Daily Market Segment Analysis (DMSA).
- Ensure accuracy from the daily Flash Report.
- Review actual performance versus Potential performance.
- Complete all required month end reports with detailed analysis.
- If necessary, complete action plans for the property to follow to create additional production/revenue.
- Review Hotelligence reports for trends, booking windows and sources of business as well as rates compared to competition.
- Review volume account production with Transient Sales Manager and Director of Sales.
That's many items; we can keep them as list items.
Qualifications list: extract each bullet:
- At least 4 years experience in the Revenue Management field
- Bachelors Degree required.
- In-Depth knowledge of all industry reports such as STR, Hotelligence, Market Vision, etc.
- Proficient in Microsoft Excel, Word, Power Point
- Ability to work quickly in a high-pressure & high stress environment
- Excellent time management skills
- Exceptional with details and follow up
- Flexible and long hours sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
We need to avoid duplication: "Approach all encounters..." appears once; also "Maintain a warm and friendly demeanor at all times." appears earlier; also "Maintain high standards of personal appearance and grooming..." etc.
Now Benefits list: need to capture all benefits described.
Benefits paragraph: "We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future. Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions Paid holidays Paid vacation Paid sick leave (provided in accordance with applicable law) Employee assistance program (EAP) Educational opportunities / Tuition reimbursement Paid jury duty leave, personal leave, medical
- for lists,
for prose. We need to decide what goes into lists: Responsibilities list items; Qualifications list items; Benefits list items. Overview can be prose (
). Location description maybe part of About the role? Could be separate paragraph. We'll create sections:
About the role
Overview text + location description maybe combined.
Responsibilities
- ... ...
Qualifications
- ... ...
Benefits
- ... ...