Complex Claims Consultant - Lawyers Professional Liability (Large Law)

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA is the market leader in providing Lawyers liability coverage and delivers best-in-class claim service. We are seeking a dynamic self-starter to join our team as a Complex Claims Consultant focused on Large Law claims ranging from mid-sized practices to multinational law firms across the globe.

About the role

This role plays a critical part in managing and resolving complex legal malpractice claims by evaluating coverage, assessing liability and damages, setting timely reserves, negotiating and settling claims, and directing litigation. The Complex Claims Consultant collaborates in a rich team environment including claim leadership and business partners to ensure the best possible outcome on every claim. Claims are handled on an account basis and involve primary, excess, and quota share policies and towers. Recognized as a technical expert in the interpretation of complex or unusual policy coverages in the area of expertise, this position works within broad authority limits on assignments requiring high technical complexity and coordination. The claim professional will handle approximately 150 pending Large Law claims and enjoys a flexible, hybrid work schedule from one of the listed CNA office locations.

Responsibilities

• Manages an inventory of highly complex professional liability claims, requiring specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
• Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates, and responding promptly to inquiries.
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language, partnering with coverage counsel on complex matters, estimating potential claim valuation, and following company claim handling protocols.
• Leads focused investigations to determine compensability, liability, and covered damages by gathering pertinent information such as contracts or other documents, taking recorded statements, and working with experts or other parties as necessary.
• Resolves claims by collaborating with internal and external business partners to develop, own, and execute a claim resolution strategy, including managing reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage litigation, and authorizing payments.
• Establishes and manages claim budgets by achieving timely claim resolution, selecting and overseeing appropriate resources, authorizing expense payments, and delivering high-quality service efficiently.
• Identifies subrogation/salvage opportunities or potential fraud by evaluating claim facts and making referrals to appropriate Claim, Recovery, or SIU resources for further investigation.
• Maintains quality standards by ensuring company protocols are followed, work is accurate and timely, files are properly documented, and claims are resolved and paid promptly.
• Keeps senior leadership informed of significant risks and losses by completing loss summaries, identifying claims for oversight/watch lists, and preparing and presenting succinct summaries to senior management.
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines and staying current on commercial insurance laws, regulations, or trends.
• Mentors, guides, develops, and delivers training to less experienced Claim Professionals.

Requirements

• Bachelor’s Degree or equivalent experience; JD preferred.
• Typically a minimum of six years of relevant experience, preferably in claim handling.
• Prior negotiation/litigation experience.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Professional designations preferred (e.g., CPCU).

Skills

• Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
• Strong communication and presentation skills, both verbal and written, including the ability to communicate business and technical information clearly.
• Demonstrated analytical and investigative mindset with critical thinking skills and the ability to make sound business decisions.
• Strong work ethic with demonstrated time management and organizational skills.
• Ability to work in a fast-paced environment at high levels of productivity.
• Demonstrated ability to negotiate complex settlements.
• Experience interpreting complex commercial insurance policies and coverage.
• Ability to manage multiple and shifting priorities in a challenging environment.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Demonstrated ability to value diverse opinions and ideas.

Pay

In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York, and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications, and location.

Benefits

CNA offers a comprehensive and competitive benefits package to help employees—and their family members—achieve their physical, financial, emotional, and social well-being goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.