Complex Case Manager (RN)

About Us

Greenbrook Medical is building the new standard in primary care. We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief: every senior deserves the kind of care we would want for our own families. Our model prioritizes time with patients, strong care coordination, and a personalized approach that improves outcomes while lowering total cost of care. We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. That commitment shows up in our results, including a patient Net Promoter Score of 90, compared to 32 for typical healthcare organizations. Rooted in Tampa Bay and partnered with Tampa General Hospital, we are entering an exciting phase of growth. Backed by strong unit economics, experienced operators, and a proven playbook, we are looking for builders and operators who want to help scale a healthcare platform designed to deliver better care, better coordination, and better outcomes for seniors.

About The Role

The Complex Care Manager will own the clinical coordination of Greenbrook's most medically complex patients, from hospital admission through recovery back in the community. They will coordinate across hospitals, skilled nursing facilities, specialists, and our clinic teams to ensure every patient receives seamless, proactive care. This is far more than traditional case management. The Complex Care Manager will help prevent avoidable emergency department visits, reduce unnecessary SNF utilization, coordinate timely transitions of care, support in-clinic triage, and ensure no critical follow-up falls through the cracks. They will become one of the most connected people in our care model, partnering closely with physicians, center managers, pharmacists, hospitalists, SNFs, and community partners to improve outcomes for the patients who need us most. They will report to our VP, Market Medical Director and work alongside physicians, center managers, medical assistants, and our broader care management team.

What You’ll Do

• Own High-Risk Patient Care
  • Coordinate the care of Greenbrook's highest-risk patients across the full continuum.
    • Monitor hospital and SNF admissions daily and proactively manage transitions back into primary care.
      • Ensure patients receive timely follow-up appointments, medication reconciliation, and ongoing care planning.
• Prevent Avoidable Hospital & ER Visits
  • Serve as a clinical resource for patient triage and urgent needs.
    • Evaluate incoming concerns and guide patients toward the most appropriate level of care.
      • Support same-day access, execute Greenbrook's ER diversion protocols, and perform IV placement in the clinic when appropriate.
• Build Strong Clinical Partnerships
  • Develop trusted relationships with hospitalists, inpatient care managers, skilled nursing facilities, specialists, and community partners throughout your market.
    • Collaborate closely with Greenbrook physicians to coordinate complex care plans and remove barriers to successful transitions.
• Drive Accountability for High-Risk Patients
  • Own the action item lists generated during Panel Review and Burden of Disease (BoD) meetings.
    • Track progress, follow up relentlessly, and ensure critical patient care activities are completed on time.
      • Use data and reporting to identify gaps, prioritize outreach, and continuously improve patient outcomes.

What Success Looks Like

• Strong relationships established with hospitals, SNFs, and inpatient teams throughout your market.
  • Successful ownership of transitions of care with timely post-discharge follow-up.
• Reduced SNF length of stay and avoidable emergency department utilization.
• Reliable execution of Panel Review and Burden of Disease action items.
• Effective in-clinic triage that supports physicians while improving patient access.
• High collaboration with physicians and clinic teams to ensure complex patients receive coordinated, proactive care.

About You

• Active RN or LPN license.
  • 3+ years of nursing, care management, or complex care coordination experience.
• Experience in managed care, Medicare Advantage, or value-based primary care.
• Strong clinical judgment and patient triage skills.
• Experience coordinating care across hospitals, SNFs, specialists, and outpatient settings.
• Strong Excel skills and comfort using data to prioritize work and identify opportunities.
• A mindset grounded in our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.

You’ll Stand Out If You Have

• Case management experience.
• Experience supporting complex Medicare Advantage populations.
• Knowledge of local community resources and social determinants of health.
• A mindset to thrive in highly autonomous roles where you build systems instead of waiting for direction.
• An exceptionally organized, proactive, and known for following through attitude.
• A mindset to build trust quickly with physicians, nurses, patients, and external partners.
• A mindset to constantly think one step ahead to prevent problems before they happen.
• Bilingual in Spanish.

Why You’ll Love Working Here

• Make An Impact Every Day
  • Be part of a mission-driven team transforming primary care for seniors.
• Work That Actually Matters
  • We're not a volume-driven system, we're accountable for outcomes. That means your work directly contributes to quality care, patient satisfaction, and meaningful improvements in how healthcare is delivered.
• Build And Grow With Us
  • We're building more than a company, we're building careers. As we expand, you’ll have opportunities to grow your skills and take on new challenges.
• Strong, Transparent Compensation & Benefits
  • $100,000 base salary, based on experience and qualifications.
    • Generous annual performance bonus.
  • Health, dental, and vision insurance.
  • Paid time off.
  • 401(k) with company match.

Equal Employment Opportunity and Commitment to Diversity

We believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost. We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com.