Complex Assistant Director of IT

About the role

The Systems Analysts position is essential for maintaining the hotel's entire network. This role includes auditing user and application systems, installing and administering network operating systems, and providing technical support.

Responsibilities

• Maintain the PC network – Install software and hardware on PCs, add/remove user information, create and issue procedures for network PC use, configure and install new equipment.
• Upgrade or install various software packages, provide technical support, troubleshoot and resolve PC based software errors, terminate network cabling, perform preventative maintenance.
• Provide support and manage local network, including network switches/routers, Active Directory accounts, and all network equipment (20%).
• Perform PC Inventory/User Audit – LAN Administrator is responsible for maintaining a current PC hardware inventory hotel wide and performing quarterly audits to ensure authorized software is installed (25%).
• Teach basic and intermediate computer classes to employees of the hotel (1%).
• Update intranet web site (5%).
• Notifies appropriate individuals of problems and unusual matters (20%).
• Attends all appropriate hotel meetings and training sessions (5%).
• Promote and apply teamwork skills at all times (5%).
• Be polite, friendly, and helpful to guests, management, and fellow employees (5%).
• Maintain cleanliness and excellent condition of equipment and work area (5%).
• Execute emergency procedures in accordance with hotel standards (4%).
• Comply with safety regulations and hotel policies (2%).
• Recycle whenever possible (1%).
• Stay updated with hotel information and changes (1%).
• Comply with hotel uniform and grooming standards (2%).
• Make decisions on imperfect information (3%).
• Show agility in multi-tasking (2%).
• Have a bias toward action (2%).
• Be decisive (1%).

Qualifications

• College degree
• 3 years previous experience in a large hotel or business
• Knowledge of network architecture, system design, PC hardware knowledge
• Effective organization and communication skills
• Detailed knowledge of software and hardware operating systems to include: Windows OS, PBX systems and other OS’
• Management and operation of: Retail POS and F&B POS (Micros), PMS, F&B POS, PBX voice mail/Call Accounting, Human Resource information, Payroll, Accounting, Purchasing and Inventory control, Sales/Catering(Delphi), MS Office administration, Network Operating Systems, and the HotSOS system
• Knowledge of network architecture and system design
• Perform software/hardware audit on a consistent basis
• Update hotel intranet site and all associated forms
• Knowledge of network cabling and terminations
• Troubleshoot, research, and resolve PC based hardware and software errors
• Knowledge of email systems. I.e. Lotus Notes/Outlook
• Knowledge of smart devices