Company Store Team Lead

About the role

Igloo Products Corp is seeking a passionate Team Lead for the Company Store. This role is responsible for training new store personnel, managing inventory, planning blowout sales, and assisting with budget planning.

Responsibilities

• Direct and train all clerical and hourly store personnel.
• Aid in tracking store personnel schedules.
• Operate a Point of Sales system; understand or learn Shopify system.
• Maintain and update pricing in Shopify to align with price changes.
• Receive and sign for transferred inventory and maintain receiving log.
• Manage inventory orders and monitor stock levels.
• Arrange and restock store shelves.
• Operate a forklift to maintain and control store inventory and obtain product for customers.
• Work with customers to sell and ship discontinued, defective and overstock merchandise.
• Handle customer service problems, both in person and on the phone.
• Arrange shipping of phone or web orders via FedEx, DHL, UPS, USPS (as appropriate).
• Measure, weigh and palletize product for LTL shipment.
• Help manage semi-annual blowout sales: set up sales items, move inventory/create parking lot layout, pricing and other duties as needed.

Qualifications

• Suitable background with two (2) years’ experience in retail sales, cash register operation, general clerical work, accounting, customer service, and inventory control.
• Demonstrated ability to coach and train employees.
• Able to speak, read, write and comprehend English and Spanish.
• Ability to add, subtract, multiply, divide and calculate percentages in U.S. currency.
• Experience using computer, cash registers and calculator in retail setting.
• Must be able to operate a forklift or have ability to learn, and work safely in warehouse with forklift traffic.
• Able to be flexible with work hours to accommodate operations with mandatory Saturday shift.

What we offer

• Medical
• Dental
• Vision
• Life Insurance
• Short term & Long-term disability
• Accidental death insurance
• Supplemental life insurance
• Company paid holidays
• Flexible Spending Accounts

Skills, Competencies & Characteristics

• Associate degree in Business Management or Marketing (a plus)
• Knowledge of Shopify Point of Sales system (a plus)
• Ability to make reasonable decisions
• Fluent in English and Spanish
• Ability to follow verbal and written instructions
• Ability to see the trends in product for sale
• Ability to work with internal and external customers

Core Values

• Together We build our future
• We play to win
• We embrace change
• We walk the talk