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Jobs · Management · Michigan

Companion Animal Supervisor

Petco · Canton, MI · 1 wk ago
ManagementFull-time

Job Summary

Want to help pets live their best lives? Join us at Petco as a Companion Animal Supervisor. We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

What You’ll Do

  • Pet First: Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
  • Foster the Fun: Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions. Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
  • Let’s Go!: Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution. Analyze trends, identify opportunities, and implement improvement plans.

Key Responsibilities

  • Animal Care & Operations: Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships. Ensure all animal maintenance tasks are completed according to the Maintenance Task List. Maintain operational, safety, and regulatory standards at all times. Achieve high standards of cleanliness, care, and visual presentation in all animal areas.
  • Business & Customer Experience: Process transactions efficiently while delivering a great customer experience. Monitor sales, margin, and inventory reports to support department performance. Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy. Assist with additional duties as needed to support business needs.
  • People Leadership: Train, coach, and develop partners in animal care, selling behaviors, and operational routines. Provide ongoing feedback and support to strengthen partner performance and engagement.

What You Bring

  • High school Diploma or GED preferred.
  • 1+ year of supervisory experience, preferably in a pet retail environment.
  • Strong knowledge of companion animals, aquatics, and animal care practices.
  • Excellent communication, organizational, and interpersonal skills.
  • A high focus on customer service and people development.

Essential Functions & Work Environment

  • This role is primarily performed in a Pet Care Center retail environment. The Companion Animal Supervisor is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.
  • The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
  • Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions. Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
  • Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays. This is a full-time position. Eligibility for full-time status is based on average hours worked, as defined by company policy and applicable law. A limited amount of travel may be required for training, meetings, or community engagement.

Why You’ll Love It Here

  • Purpose-driven work that makes a difference for pets and people.
  • Hands-on leadership experience and career growth opportunities.
  • A supportive, inclusive culture built on teamwork and authenticity.
  • The chance to grow your leadership skills while having fun doing meaningful work.

Additional Information

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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see here.

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