Community & Workforce Specialist I - Community Assistance Division

About the role

The Community and Workforce Specialist I supports residents seeking homelessness prevention resources, emergency assistance, Emergency Eviction Legal Services (EELS), and workforce-related support. This role is part of the Homelessness Prevention Hub, replacing the former Community Action Agency (CAA) hotline.

Responsibilities

• Participates in the day-to-day operational and support activities of a functional program or work unit within the Community & Workforce Development Department.
• Provides direct services urgently and compassionately to Community & Workforce Development clients, which may include working with clients via phone, email, online, or in person.
• Affords guidance on appropriate resources based on individual needs.
• Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance.
• Represents the program or work unit at community events and in meetings with County personnel and/or community partners.
• Provides administrative and other support essential to the completion of program or work unit objectives.
• Communicates with and participates in program activities in coordination with other County departments and community partners.
• Provides input to management in the development of program goals and objectives.
• Manages and maintains records of program participants and their progress.
• Responsible for other duties as assigned in support of the overall goals and functions of both the Community & Workforce Development Department and Pima County.

Requirements

• Associate’s degree from an accredited college, university or technical school in management, public or business administration or a field related as determined by the department head at the time of recruitment.
• One year of experience with Pima County as a Community & Workforce Technician I or II or similar Pima County position, as determined by the department head at the time of recruitment.

Qualifications

• Minimum one (1) year experience handling high-volume call centers, helplines, or client-facing phone support lines.
• Experience with/knowledge of local housing resources, emergency assistance programs, utility assistance, and basic eligibility requirements.
• Experience conducting screenings, collecting information, and accurately entering case notes or data into client management systems.
• Experience navigating client databases and scheduling tools.
• Minimum one (1) year experience working with diverse populations, including individuals with disabilities, seniors, veterans, or families in crisis.
• Experience organizing and managing multiple tasks (scheduling, documentation, follow-up, referrals).
• Bilingual (English/Spanish).