Community Warranty Manager II
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections that have real content.
We need to parse the posting.
Content:
- Job Description Summary: description of role: providing excellent customer service, support Customer Service department, ensure warranty service timely etc. That's about the role.
- Job Details: "What You’ll Do" list of duties (many repeated). That's responsibilities.
- "Sound Like You?" list of qualifications/experience: high school graduate, 2 years customer service, 1-2 years residential construction preferred, excellent communication, computer skills, time management, organized, detail oriented, problem solving, multi-task, ability to travel locally. That's qualifications/requirements/skills.
- FLSA Status: Non-Exempt (metadata). Not needed as heading.
- Essential Functions: list of abilities (maybe could be considered requirements/skills). Could be part of Requirements.
- Physical Demands: list (maybe could be part of Requirements). But we can combine.
- Taylor Morrison experience... etc.
- Benefits: list of benefits.
- No explicit Pay or Schedule mentioned. So we should not create Pay or Schedule sections.
Thus sections: About the role (summary), Responsibilities (What You’ll Do), Requirements (Sound Like You? + Essential Functions + Physical Demands maybe), Benefits.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can group them.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. The posting includes EEO statement at end: "Taylor Morrison is an equal opportunity employer...". That's boilerplate; we should remove it. Also "Job descriptions are not intended as..." maybe also boilerplate? It's a disclaimer; might be considered boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The EEO statement is definitely to remove. The disclaimer about job descriptions maybe also legal boilerplate; safer to remove. Also "FLSA Status: Non-Exempt" maybe not boilerplate but it's metadata; we could fold into a short
or drop it. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include FLSA status in a short
maybe under About the role or separate? Probably we can include as a
after About the role.
We need to preserve all substantive information: duties, responsibilities, qualifications, benefits, etc.
We need to avoid duplicated lines: there are many repeated sentences in "What You’ll Do". We need to deduplicate.
Let's extract unique duties:
From "What You’ll Do":
- Be proficient in data entry into the BuildPro Warranty System
- Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program (appears twice)
- Be Proficient in an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements (maybe same as above)
- Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested (appears twice)
- Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
- Demonstrate a high-level understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements (similar)
- Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion
- Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
- Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
- Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
- Process check requests for building permits and prepare permit submittals and applications
- Complete customer service requests timely and accurately
- Order, update and distribute construction related forms
- Prepare and submit building permits
- Perform other duties as assigned
We need to deduplicate similar items: "Be proficient in data entry into the BuildPro Warranty System" (unique). "Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program" (unique). "Be Proficient in an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements" (maybe same as "Demonstrate a high-level understanding..." but we can keep one). "Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested" (unique). "Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home" (unique). "Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion" (unique). "Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim" (unique). "Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim" (unique). "Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required" (unique). "Process check requests for building permits and prepare permit submittals and applications" (unique). "Complete customer service requests timely and accurately" (maybe similar to address concerns but keep). "Order, update and distribute construction related forms" (unique). "Prepare and submit building permits" (maybe similar to process check requests but distinct). "Perform other duties as assigned" (unique).
We'll keep them.
Now qualifications: "Sound Like You?" list:
- High School Graduate and have a minimum of 2 years of current or recent experience in a customer service-related position with 1-2 years’ experience in residential construction preferred
- Excellent communication skills and ability to ensure customer satisfaction
- Computer skills and ability to adapt to company systems
- Possess time management skills
- Must be highly organized and detail oriented
- Problem solving ability
- Ability to multi-task and remain focused
- Ability to travel locally to meet with homeowners
Also Essential Functions list (many). We could incorporate them into Requirements or Skills. But to avoid too many sections, we can combine Essential Functions and Physical Demands into Requirements or Skills. However we need to preserve all substantive information. We can include them as part of Requirements (
) as well.
Essential Functions list:
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
- Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
- Ability to move from task to task without loss of efficiency or productivity
- Ability to utilize time management skills, to organize and prioritize tasks
- Ability to adhere to established procedures and protocols
- Ability to perform in situations requiring speed, deadlines, or productivity quotas
- Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
- Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedure
Physical Demands:
- Must be able to able to remain in a stationary position up to 50% of the time (typo "able to able")
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
We can include these as part of Requirements or maybe a separate section "Requirements". Since we already have a Requirements section from Sound Like You?, we can merge all these into one Requirements list.
But we need to avoid duplication: some items overlap (time management, ability to operate motor vehicle, etc). We'll deduplicate.
Let's compile a unified Requirements list:
From Sound Like You?:
- High School Graduate and have a minimum of 2 years of current or recent experience in a customer service-related position with 1-2 years’ experience in residential construction preferred
- Excellent communication skills and ability to ensure customer satisfaction
- Computer skills and ability to adapt to company systems
- Possess time management skills
- Must be highly organized and detail oriented
- Problem solving ability
- Ability to multi-task and remain focused
- Ability to travel locally to meet with homeowners
From Essential Functions:
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device (similar to computer skills)
- Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
- Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
- Ability to move from task to task without loss of efficiency or productivity (similar to multi-task)
- Ability to utilize time management skills, to organize and prioritize tasks (similar to time management)
- Ability to adhere to established procedures and protocols
- Ability to perform in situations requiring speed, deadlines, or productivity quotas
- Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
- Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedure
Physical Demands:
- Must be able to remain in a stationary position up to 50% of the time
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
We can deduplicate: computer skills already covered; time management covered; ability to multi-task covered; ability to adhere to procedures maybe new; ability to remain poised etc new; teamwork new; ability to move from task to task maybe similar to multi-task; ability to perform under speed/deadlines new; ability to consider perspectives new; ability to adjust work habits new; ability to sit/stand new; ability to operate motor vehicle new; comply with policies new; physical demands new.
We'll keep all.
Now Benefits list:
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)
We need to output HTML fragment with sections: About the role (About the role
), Responsibilities (Responsibilities
), Requirements (Requirements
), Benefits (Benefits
). Possibly also include a short for FLSA status? Could fold into About the role as a
. But we might not need to include FLSA status as it's minor metadata; we could drop it
for prose. We must not repeat job title as heading. No Job ID. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can group them. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. The posting includes EEO statement at end: "Taylor Morrison is an equal opportunity employer...". That's boilerplate; we should remove it. Also "Job descriptions are not intended as..." maybe also boilerplate? It's a disclaimer; might be considered boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The EEO statement is definitely to remove. The disclaimer about job descriptions maybe also legal boilerplate; safer to remove. Also "FLSA Status: Non-Exempt" maybe not boilerplate but it's metadata; we could fold into a short
or drop it. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include FLSA status in a short
maybe under About the role or separate? Probably we can include as a
after About the role. We need to preserve all substantive information: duties, responsibilities, qualifications, benefits, etc. We need to avoid duplicated lines: there are many repeated sentences in "What You’ll Do". We need to deduplicate. Let's extract unique duties: From "What You’ll Do": - Be proficient in data entry into the BuildPro Warranty System - Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program (appears twice) - Be Proficient in an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements (maybe same as above) - Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested (appears twice) - Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home - Demonstrate a high-level understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements (similar) - Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion - Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim - Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim - Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required - Process check requests for building permits and prepare permit submittals and applications - Complete customer service requests timely and accurately - Order, update and distribute construction related forms - Prepare and submit building permits - Perform other duties as assigned We need to deduplicate similar items: "Be proficient in data entry into the BuildPro Warranty System" (unique). "Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program" (unique). "Be Proficient in an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements" (maybe same as "Demonstrate a high-level understanding..." but we can keep one). "Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested" (unique). "Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home" (unique). "Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion" (unique). "Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim" (unique). "Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim" (unique). "Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required" (unique). "Process check requests for building permits and prepare permit submittals and applications" (unique). "Complete customer service requests timely and accurately" (maybe similar to address concerns but keep). "Order, update and distribute construction related forms" (unique). "Prepare and submit building permits" (maybe similar to process check requests but distinct). "Perform other duties as assigned" (unique). We'll keep them. Now qualifications: "Sound Like You?" list: - High School Graduate and have a minimum of 2 years of current or recent experience in a customer service-related position with 1-2 years’ experience in residential construction preferred - Excellent communication skills and ability to ensure customer satisfaction - Computer skills and ability to adapt to company systems - Possess time management skills - Must be highly organized and detail oriented - Problem solving ability - Ability to multi-task and remain focused - Ability to travel locally to meet with homeowners Also Essential Functions list (many). We could incorporate them into Requirements or Skills. But to avoid too many sections, we can combine Essential Functions and Physical Demands into Requirements or Skills. However we need to preserve all substantive information. We can include them as part of Requirements (
- ) as well.
Essential Functions list:
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
- Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
- Ability to move from task to task without loss of efficiency or productivity
- Ability to utilize time management skills, to organize and prioritize tasks
- Ability to adhere to established procedures and protocols
- Ability to perform in situations requiring speed, deadlines, or productivity quotas
- Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
- Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedure
Physical Demands:
- Must be able to able to remain in a stationary position up to 50% of the time (typo "able to able")
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
We can include these as part of Requirements or maybe a separate section "Requirements". Since we already have a Requirements section from Sound Like You?, we can merge all these into one Requirements list.
But we need to avoid duplication: some items overlap (time management, ability to operate motor vehicle, etc). We'll deduplicate.
Let's compile a unified Requirements list:
From Sound Like You?:
- High School Graduate and have a minimum of 2 years of current or recent experience in a customer service-related position with 1-2 years’ experience in residential construction preferred
- Excellent communication skills and ability to ensure customer satisfaction
- Computer skills and ability to adapt to company systems
- Possess time management skills
- Must be highly organized and detail oriented
- Problem solving ability
- Ability to multi-task and remain focused
- Ability to travel locally to meet with homeowners
From Essential Functions:
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device (similar to computer skills)
- Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
- Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
- Ability to move from task to task without loss of efficiency or productivity (similar to multi-task)
- Ability to utilize time management skills, to organize and prioritize tasks (similar to time management)
- Ability to adhere to established procedures and protocols
- Ability to perform in situations requiring speed, deadlines, or productivity quotas
- Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
- Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedure
Physical Demands:
- Must be able to remain in a stationary position up to 50% of the time
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
We can deduplicate: computer skills already covered; time management covered; ability to multi-task covered; ability to adhere to procedures maybe new; ability to remain poised etc new; teamwork new; ability to move from task to task maybe similar to multi-task; ability to perform under speed/deadlines new; ability to consider perspectives new; ability to adjust work habits new; ability to sit/stand new; ability to operate motor vehicle new; comply with policies new; physical demands new.
We'll keep all.
Now Benefits list:
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)
We need to output HTML fragment with sections: About the role (
About the role
), Responsibilities (Responsibilities
), Requirements (Requirements
), Benefits (Benefits
). Possibly also include a shortfor FLSA status? Could fold into About the role as a
. But we might not need to include FLSA status as it's minor metadata; we could drop it