Community Technician - Reaching New Heights -Sunday-Thursday 8am-4:30pm

Full-Time | 37.5 hours/week | 24/7 Program | Mandatory Overtime

About the role

At BRC, every shift matters. As a Community Technician, you’re a consistent, trusted presence for individuals experiencing homelessness—often supporting people in moments of crisis, uncertainty, or transition. This hands-on, frontline role is ideal for those interested in social work, human services, public health, or emergency response. No prior shelter experience required—just strong judgment, empathy, and the ability to stay calm under pressure.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds
• Engage residents using trauma-informed and de-escalation techniques
• Respond to conflicts, safety concerns, and crises professionally
• Screen residents and visitors while maintaining dignity and security
• Provide emergency support (First Aid/CPR, Narcan – training provided)
• Complete documentation (logbooks, incident reports, progress notes)
• Support fire safety procedures, inspections, and compliance
• Assist with meals, escorts, inventory, and facility upkeep

Qualifications

• High School diploma or GED required
• Strong communication skills and basic computer proficiency
• Ability to remain calm under pressure and maintain professional boundaries
• Willingness to obtain required certifications
• Experience with homelessness, mental health, or substance use populations (preferred)
• Security Guard license, Food Handler Certificate, or similar certifications (preferred)
• Bilingual candidates encouraged to apply (preferred)

Benefits

• Experience in trauma-informed care, harm reduction, and crisis intervention
• BRC-sponsored certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.)
• Clear pathways to case management, senior roles, and leadership
• Structured training, onboarding, and team support
• Tuition assistance, professional development, and paid training opportunities
• Health and dental insurance starting Day One
• 3+ weeks vacation, 12 holidays, plus sick and personal time
• 403(b) retirement plan with employer match
• Flexible Spending Accounts (healthcare, transit, childcare)
• A mission-driven team committed to staff wellbeing

Schedule

• Full-time, 37.5 hours/week
• Morning, evening, and overnight shifts available
• Mandatory overtime required