Community Supports Coordinator

The Role

The Community Supports Coordinator manages the end-to-end onboarding experience for members and caregivers within the Community Supports Division. This role coordinates caregiver hiring, member admissions, compliance, and ongoing communication while partnering with Community Engagement, CS Support, Case Managers, and external health plan partners to ensure a seamless, high-quality service experience from referral through admission.

Primary Responsibilities

• Coordinate the Agency with Choice (AWC) onboarding process by managing caregiver hiring, member admissions, documentation, compliance requirements, and service readiness from referral through admission.
• Serve as the primary point of contact for members and caregivers by providing onboarding guidance, responding to inquiries, conducting follow-ups, and delivering exceptional customer service across phone, email, chat, and messaging channels.
• Maintain accurate caregiver and member records within Salesforce and other systems, monitor onboarding progress, support caregiver orientation, and ensure compliance with employment and program requirements.
• Collaborate with Community Engagement, Case Managers, health plans, and internal teams to coordinate service delivery, communicate member updates, and support closed-loop referral and care integration requirements.
• Support operational reporting, maintain electronic records, uphold HIPAA and company policies, and complete additional administrative projects and team support activities as assigned.

Work Schedule

Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table

• A high school diploma or GED required; Bachelor's degree preferred.
• Minimum of 1 year of customer service, healthcare operations, care coordination, or related experience.
• Spanish bilingual skills preferred.
• Proficiency with Microsoft Office and experience using CRM or case management systems such as Salesforce preferred.
• Strong communication, organization, customer service, and time management skills with the ability to work independently in a fast-paced environment.