Community Support Worker

About the role

Since 1985, Albuquerque Health Care for the Homeless (AHCH) has dedicated its mission exclusively to providing services to people experiencing homelessness. AHCH provides a distinctive continuum of integrated care through outreach and site‑based services to address the health‑related causes and consequences of homelessness. The organization follows a harm‑reduction, trauma‑informed, housing‑first philosophy and seeks a Clinical Social Worker (CSW) who can travel to clients across the city, use company vehicles, and conduct a minimum of 60 client encounters per month with documentation completed within 72 hours. This is a full‑time, non‑exempt position.

Responsibilities

• Assess individual needs of clients.
• Create individualized service plans with direct input from the client in accordance with CCSS requirements.
• Work in an integrated manner with other AHCH programs to optimize client care.
• Refer clients to appropriate programs and agencies for coordination of wrap‑around services in the community.
• Participate in client chart audits for peer review.
• Provide direct service to clients, with approximately 60 % of contacts conducted in home or community visits.
• Perform duties in a trauma‑informed and client‑centered manner.
• Ensure accurate and appropriate documentation of all client contacts in the Electronic Health Record (EHR) within the timeframe required by AHCH procedure and billing standards.
• Attend program‑specific meetings and trainings, including clinical supervision with the Behavioral Health Clinical Director.
• Attend organizational meetings and trainings.

Minimum Qualifications

• Ability to work in a client‑centered, trauma‑informed, and harm‑reduction manner to assist clients in meeting the goals they develop.
• Valid NM driver’s license (or ability to obtain one within 30 days of start date) and clean driving record.
• Bachelor’s degree in a human service field from an accredited university and one year relevant experience with the target population, or an associate’s degree and a minimum of two years of experience working with the target population, or a high school diploma or GED and a minimum of three years of experience working with the target population.

Preferred Qualifications

• CCSS certification.
• Experience in trauma‑informed care and harm‑reduction models.
• Bilingual or Spanish‑speaking.

Benefits

• Low‑cost medical, vision, and dental insurance with health‑club membership (benefits start the month after you begin work).
• Life insurance and Accidental Death and Dismemberment fully paid by the organization.
• Long‑Term Disability fully paid by the organization.
• Paid Time Off – 24 days in the first year of employment.
• Catastrophic Sick Time accrual.
• 7 paid holidays.
• Health Care and Dependent Care Flexible Spending Accounts.
• 401(k) with employer match.
• Student loan forgiveness eligibility.