Community Support Specialist III

Do you want to help members of your community thrive? Are you a quick learner with strong communication and organizational skills? We are seeking highly motivated, innovative, and enthusiastic staff members to join our Benefits and Community Support (BCS) Division as Community Support Specialists. This position provides information, coordinates benefits, and determines initial and ongoing eligibility for applicants/recipients of multiple public assistance programs, including Long-Term Care (LTC), Adult Financial, Colorado Works (TANF), Medicaid, and SNAP.

This role requires at least two years of experience processing eligibility for SNAP and Medicaid. Training will be provided for LTC, Adult Financial, and Colorado Works (TANF) if no prior experience exists. The position also involves acting as a lead worker to review work and assist other Community Support Specialists in determining eligibility and clarifying rules.

Responsibilities

• Gather, assemble, and review information submitted by applicants and recipients regarding financial and non-financial criteria for initial and continuing eligibility for LTC, Adult Financial, Colorado Works (TANF), Medicaid, SNAP, categorical assistance, and/or medical assistance.
• Inform applicants/recipients of program requirements and benefits, assist with completing forms, secure documents, and notify applicants of appeal rights and procedures.
• Approve or deny applicants based on case information in accordance with state statutes.
• Enter and update case/client information to maintain computer database records.
• Maintain assigned caseload under direct supervision and case review.
• Review monthly change reports for ongoing eligibility and re-determine eligibility as required.
• Calculate income and resources based on program rules and regulations.
• Provide referrals for related resources and services to collateral departments and agencies as appropriate.

Requirements

• At least two years of experience processing eligibility for SNAP and Medicaid.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple projects simultaneously.
• Predictable, reliable attendance.
• Strong initiative, independent thinking, and good judgment.
• Ability to work well with diverse personalities and backgrounds.
• Confidence in learning new systems and using technology.
• Strong verbal and written communication skills.
• Recognize when to seek input/guidance and when to proceed independently.

Qualifications

• Two years of experience in a directly related field, including one year of experience equivalent to a Community Support Specialist II or similar role in a human services program.
• High school diploma or GED required.
• Bilingual (English/Spanish) skills preferred.

Benefits

• Medical, Dental, and Vision benefits.
• FSA or HSA (depending on the medical plan).
• Short and Long-Term Disability.
• Employee Assistance Program.
• Basic Life/AD&D Insurance.
• Accident and Critical Illness Insurance.
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Generous paid time off, including vacation, sick leave, and holidays.

Schedule

This is a hybrid position requiring at least one in-office day per week and reliable internet for remote work. Larimer County provides an annual stipend for remote work expenses.

Work locations include:

• 1501 Blue Spruce Drive, Fort Collins, CO
• 2555 Midpoint Drive, Fort Collins, CO
• 200 Peridot Avenue, Loveland, CO