Community Support Specialist

About the role

As a COA-accredited organization, we provide best-practice, quality case management services. You will ensure all documentation is completed per Payer, State, and COA standards, assist in marketing new referrals, and communicate with customers, colleagues, and other individuals to answer questions, disseminate information, and address complaints or concerns.

• Make 2 contacts per week by phone or face-to-face (if no wraparound facilitator is present with MYPAC) and document accordingly.
• Connect families with needed and available community resources.
• Follow up with clients and agencies to document use and success of referrals.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months (see MYPAC requirements above).
• Attend and participate in weekly Treatment Team meetings.
• Serve as a liaison with other professionals and agencies related to the client.
• Complete a recovery support plan with all individuals within the first 30 days of referral to services.
• Provide 24/7 on-call support for clients as per program requirements.
• Ensure compliance with all state regulatory bodies.

Requirements

• Bachelor’s degree in a human services discipline (e.g., Social Work, Psychology, Sociology, Counseling, Criminal Justice).
• Experience working with children and families in case management or community resource positions.
• Must be provisionally credentialed as a PCSS in Mississippi with eligibility to be fully credentialed as a CSS in Mississippi.

Benefits

We recognize the importance of self-care and work/life balance. Full-time employees enjoy:

• Paid time off and paid holidays.
• Comprehensive benefits package including medical, dental, and vision.
• Voluntary insurance products.
• Access to an Employee Assistance Program (EAP) with 8 mental health counseling sessions annually.
• Flexibility in scheduling.
• Health Savings Account with company contribution.
• Dependent Daycare Flexible Spending Account.
• Health Reimbursement Account.
• 401(k) Retirement Plan.
• Access to Benefits Hub and Tickets at Work.

About Us

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership. We are committed to keeping families together and transforming lives through evidence-informed care delivered by clinically trained staff who meet clients where they are—in their homes, communities, and offices.

Employment is contingent upon meeting the requirements of a comprehensive background investigation.