Community Support Outreach Specialist

About the role

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and its divisions—Serene Health, Community Support, and American TrueCare—our mission is to provide comprehensive support and care that addresses immediate concerns and fosters long-term well-being. As pioneers in the field, we lead in member care outcomes and set new standards for excellence and innovation.

The Community Support Outreach Specialist cultivates relationships with community programs, members, and leaders. They develop assistance programs, offer crisis intervention for the homeless, and provide expert referrals and advocacy to help secure permanent housing. The role includes intensive support to resolve housing barriers and ongoing efforts to promote long-term stability and self-sufficiency through life skills, financial literacy, and home management training.

Responsibilities

• Perform thorough screening and assessments with individuals or families, gathering functional, environmental, financial, employment, housing, educational, and health information to assist in finding and sustaining housing.
• Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment.
• Maintain open communication and proactively problem-solve with individuals, interdisciplinary teams, members of Community Support, potential employers, and training programs.
• Offer personalized case management support that is individualized, culturally competent, family-focused, goal-driven, strengths-based, and resource-matched to members' needs and income-generating abilities.
• Provide personalized support in life skills, job preparation, and financial literacy to guide members toward self-sufficiency through training in home care, job readiness, and budgeting.
• Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to supervisors.
• Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, and coordinate case conferences with service teams, social workers, and case managers.
• Monitor members' progress toward agreed-upon goals.
• Perform additional duties as assigned.

Community Support Services

• Housing Transition Navigation Services
• Housing Tenancy and Sustaining Services
• Community Transition Services / Nursing Facility Transition to a Home
• Housing Deposits
• Short-Term Post-Hospitalization Housing

Requirements

• High school diploma or GED is required.
• Minimum of 1 year of experience in case management, patient care, customer service, call center, or related field.
• Valid California driver's license and valid vehicle insurance.
• Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations.

Skills

• Excellent communication, interpersonal, customer service, active listening, and organizational skills.
• Computer skills for documentation, email, and chat support.
• Proficient speaking, reading, typing, and proofreading abilities.
• Ability to work independently and collaboratively in a team to provide member care.
• Proficiency in multitasking, organization, financial management, planning, and attention to detail.
• Capability to perform under emotional stress and conflict, including dealing with uncooperative members and families.
• Ability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner.
• Empathetic and warm-hearted nature.

Physical Requirements

• Must be able to travel using a personal vehicle to complete outreach visits (mileage reimbursement provided at a standard rate).
• Prolonged periods of sitting at an office desk using a computer.
• Able to lift up to 15 lbs.

Pay

$25 USD - $28 USD per hour.

Benefits

Full-time employees are eligible for the following benefits after 60 days of employment:

• Medical, Dental, & Vision Benefits: Various insurance options for you and your family.
• Short & Long-Term Disability Benefits: Protection when you need it most.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
• Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K): Building your financial future with us (effective after 1 year of employment).
• Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
• Paid Holidays: Quality time to enjoy celebrations.
• Employee Referral Program: Share the opportunities and reap the rewards.
• Company Discount Program: Enjoy savings on everyday expenses and memberships.