Community Support Lead Care Coordinator - Sonoma/Napa/Solano County
About the role
This is a highly field-based role supporting members directly in the community. The role involves managing a caseload of members with complex health and social needs, conducting in-person visits, assessments, and follow-ups, and coordinating services across healthcare, behavioral health, and community resources.
Responsibilities
- Manage a caseload of members with complex health and social needs
- Spend approximately 65% of your time in the field (homes, shelters, community settings)
- Conduct in-person visits, assessments, and follow-ups
- Travel locally within hiring county
- Coordinate services across healthcare, behavioral health, and community resources
- Participate in community outreach efforts including events, partnerships, and local engagement
- Provide mentorship and support to other care managers
- Document in real-time or by end of day using internal systems
Requirements
- Minimum Qualifications: 3-5 years in case management, social services, or healthcare; experience with Medi-Cal, CalAIM, and Community Supports programs preferred; strong understanding of healthcare systems, managed care, and community resources; excellent communication, empathy, and cultural competence; strong organizational and time management skills; ability to document in real-time and manage member data accurately; comfortable navigating multiple systems and communication platforms
- Work Requirements: Valid California Driver's License and active auto insurance meeting CA requirements; reliable personal vehicle for daily work use; successful completion of background check (including MVR); ability to travel up to 60-70% within the county to conduct in person visits; must successfully complete a Testlify skills assessment; must have a reliable working laptop for the first 21 days of employment (personal equipment stipend); must have effective Time Management skills; must have internet speed of - 300+ mbps download and 25+mbps upload; must be proficient in technology, including documentation systems, case management platforms, and communication tools
Qualifications
Strong understanding of healthcare systems, managed care, and community resources; excellent communication, empathy, and cultural competence; strong organizational and time management skills; ability to document in real-time and manage member data accurately; comfortable navigating multiple systems and communication platforms.
Skills
Strong understanding of healthcare systems, managed care, and community resources; excellent communication, empathy, and cultural competence; strong organizational and time management skills; ability to document in real-time and manage member data accurately; comfortable navigating multiple systems and communication platforms.
Benefits
- Hourly Range: $30.00 - $35.00, depending on experience, qualifications, and internal equity
- Monthly stipend
- 160 hours PTO + paid sick time
- 11 paid holidays (including birthday and floating holiday)
- 4 paid volunteer hours per month
- 90% employer-paid employee-only medical benefits
- Flexible Spending Account (FSA)
- Short-term & long-term disability, AD&DEmployee Assistance Program (EAP)
- 401(k) with company match
- Professional development opportunities
- Quarterly in-person events
- Employee discount programs