Community Support Lead Care Coordinator - Santa Cruz County

About the role

This is a highly field-based role supporting members directly in the community. The role involves managing a caseload of members with complex health and social needs, conducting in-person visits, assessments, and follow-ups, and coordinating services across healthcare, behavioral health, and community resources.

Responsibilities

• Manage a caseload of members with complex health and social needs
• Spend approximately 65% of your time in the field (homes, shelters, community settings)
• Conduct in-person visits, assessments, and follow-ups
• Coordinate services across healthcare, behavioral health, and community resources
• Provide mentorship and support to other care managers
• Document in real-time or by end of day using internal systems

Requirements

• Experience: 3-5 years in case management, social services, or healthcare
• Experience with: Medi-Cal, CalAIM, and Community Supports programs (preferred)
• Strong understanding of healthcare systems, managed care, and community resources
• Excellent communication, empathy, and cultural competence
• Strong organizational and time management skills
• Proficient in technology, including case management systems, EHR platforms, and documentation tools
• Comfortable navigating multiple systems and communication platforms
• Valid California Driver's License and active auto insurance meeting CA requirements
• Reliable personal vehicle for daily work use
• Successful completion of background check (including MVR)
• Able to travel up to 60-70% within the county to conduct in person visits
• Must successfully complete a Testlify skills assessment
• Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend)
• Must have effective Time Management skills
• Must have internet speed of - 300+ mbps download and 25+mbps upload
• Must be proficient in technology, including documentation systems, case management platforms, and communication tools

Qualifications

• Minimum Qualifications: Experience: 3-5 years in case management, social services, or healthcare; Experience with: Medi-Cal, CalAIM, and Community Supports programs (preferred); Strong understanding of healthcare systems, managed care, and community resources; Excellent communication, empathy, and cultural competence; Strong organizational and time management skills; Proficient in technology, including case management systems, EHR platforms, and documentation tools; Comfortable navigating multiple systems and communication platforms

Skills

• Communication
• Empathy
• Cultural Competence
• Organizational Skills
• Time Management
• Technology Proficiency

Benefits

• Compensation & Benefits: Hourly Range: $30.00 - $35.00, depending on experience, qualifications, and internal equity; Monthly stipend; 160 hours PTO + paid sick time; 11 paid holidays (including birthday and floating holiday); 4 paid volunteer hours per month; 90% employer-paid employee-only medical benefits; Flexible Spending Account (FSA); Short-term & long-term disability, AD&D; Employee Assistance Program (EAP); 401(k) with company match; Professional development opportunities; Quarterly in-person events; Employee discount programs