Community Support Lead Care Coordinator - Plumas County
About the role
This is a highly field-based role supporting members directly in the community. The position involves managing a caseload of members with complex health and social needs, conducting in-person visits, assessments, and follow-ups, and coordinating services across healthcare, behavioral health, and community resources.
Responsibilities
- Manage a caseload of members with complex health and social needs
- Spend approximately 65% of your time in the field (homes, shelters, community settings)
- Conduct in-person visits, assessments, and follow-ups
- Travel locally within hiring county
- Coordinate services across healthcare, behavioral health, and community resources
- Participate in community outreach efforts including events, partnerships, and local engagement
- Provide mentorship and support to other care managers
- Document in real-time or by end of day using internal systems
Requirements
Is comfortable working independently in the field
Can manage complex caseloads and competing priorities
Is a strong leader and team collaborator
Is proactive, resourceful, and solution-oriented
Thrives in fast-paced, community-based environments
Enjoys engaging with the community and building relationships
Is passionate about supporting high-acuity, underserved populations
Qualifications
- Experience: 3-5 years in case management, social services, or healthcare
- Experience with: Medi-Cal, CalAIM, and Community Supports programs (preferred)
- Strong understanding of healthcare systems, managed care, and community resources
- Excellent communication, empathy, and cultural competence
- Strong organizational and time management skills
- Proficient in technology, including case management systems, EHR platforms, and documentation tools
- Able to document in real-time and manage member data accurately
- Comfortable navigating multiple systems and communication platforms
Skills
Ability to document in real-time and manage member data accurately
Comfortable navigating multiple systems and communication platforms
Benefits
- Hourly Range: $30.00 - $35.00, depending on experience, qualifications, and internal equity
- Monthly stipend
- 160 hours PTO + paid sick time
- 11 paid holidays (including birthday and floating holiday)
- 4 paid volunteer hours per month
- 90% employer-paid employee-only medical benefits
- Flexible Spending Account (FSA)
- Short-term & long-term disability, AD&DEmployee Assistance Program (EAP)
- 401(k) with company match
- Professional development opportunities
- Quarterly in-person events
- Employee discount programs