Community Solutions Customer Service Representative I

About the role

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. This customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools
• Manage account activation, maintenance and billing concerns through thoughtful phone support
• Recommend upgrades and solutions based on customer needs to enhance product value
• Process orders and navigate account management systems for new sales and account updates
• Facilitate escalations and determine if field visits are needed for complex issues
• Contribute ideas to improve the customer experience and build long-term relationships
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Requirements

• Education: High school diploma or equivalent
• Experience: Customer service and sales or retention experience
• Skills: Ability to read, write, speak and understand English, Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair, Proficiency in billing systems, Strong verbal and written communication skills, Complex problem solving abilities, Quick thinking, goal orientation, ambition and determination, Strong follow-up, accuracy, multitasking and attention to detail, Positive phone demeanor and excellent customer service, Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation
• Preferred Qualifications: 1+ years working in cable operations or telecommunications call center

Qualifications

• What You’ll Bring to Spectrum: Education, Experience, Skills

Benefits

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $24.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Pay

The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Schedule

Office environment with various schedules including holidays