Community Solutions Customer Service Representative I

About the role

This role requires the ability to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future. You will guide customers through Spectrum’s Community Solutions products and services, build lasting relationships, and expand your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet, and Streaming issues using Spectrum’s diagnostic tools.
• Manage account activation, maintenance, and billing concerns through thoughtful phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account‑management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long‑term relationships.
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings.

Working Conditions

Office environment with various schedules, including holidays.

Requirements

• Education: High school diploma or equivalent.
• Experience: Customer service and sales or retention experience.
• Skills: Ability to read, write, speak, and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet, and Voice repair.
• Proficiency in billing systems.
• Strong verbal and written communication skills.
• Complex problem‑solving abilities.
• Quick thinking, goal orientation, ambition, and determination.
• Strong follow‑up, accuracy, multitasking, and attention to detail.
• Positive phone demeanor and excellent customer service.
• Ability to use a personal computer, relevant software including Microsoft Office Suite, and intranet navigation.

Preferred Qualifications

• 1+ years working in cable operations or telecommunications call center.

Pay

The base pay for this position generally is between $20.00 and $24.00. Compensation will consider skills, qualifications, experience, location, and compliance with local wage minimums. Certain positions may also be eligible for incentive‑based compensation such as bonuses.

Benefits

Spectrum offers a comprehensive pay and benefits package that supports employee well‑being at every stage of life.

Company

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand, including Internet, TV, Mobile, and Voice services. The company also offers local news, programming, regional sports via Spectrum Networks, and multiscreen advertising solutions via Spectrum Reach. Employees help keep customers connected in 41 states across the U.S.