Community Services Officer I/II

About the Sheriff’s Office

The San Mateo County Sheriff's Office is dedicated to protecting lives and property and is committed to providing the highest level of professional law enforcement and correctional services. As stewards of our community, we envision a world where all humanity is valued and respected. We recognize our role as leaders in this effort and commit to seek creative and effective ways to work with and listen to the needs of our residents, businesses, and stakeholders. We do this with the passion to preserve safety for all who live, visit, or work in San Mateo County.

To learn more about the Sheriff’s Office, visit: https://www.smcsheriff.com/.

About the Role

Community Services Officers (CSO) perform a diverse range of field and office duties focused on public safety and community service. This role does not require peace officer training or authority, making it an ideal entry point for individuals dedicated to fostering community engagement and resolving issues in a collaborative manner.

There are currently two part-time Community Services Officer vacancies in the Sheriff’s Office’s Millbrae Police Bureau. Depending on qualifications, the positions may be filled at either the CSO I or CSO II level.

• CSO I ($31.64 - $39.57/hr.) is the entry-level classification of the series. Employees in this class work within a framework of established procedures and perform a wide variety of routine and standardized duties under general supervision.
• CSO II ($34.50 - $43.12/hr.) is the full, journey-level classification in the series. Employees at this level perform more difficult, complex, or specialized assignments with a high level of independence and minimal supervision.

The eligible list generated from this recruitment will be used to fill current and future anticipated vacancies throughout the Sheriff's Office.

Responsibilities

• Collaborate with the Sheriff's Office and other County personnel to tackle challenges related to problem resolution, community education, technical assistance, code and regulation enforcement, and grounds and facility security.
• Work independently or in teams to address community needs and deliver quality services to enhance public safety and well-being.
• Engage with community members and build meaningful relationships to better understand and address local concerns effectively.
• Investigate reported violations in municipal codes, ordinances, and resolutions and pursue voluntary compliance or direct enforcement.
• Educate the public regarding code violations.
• Develop and prepare reports, correspondence, and other materials related to assigned functions.
• Perform traffic control duties; write parking citations and enforce parking violations.
• Contact tow services for removal of illegally parked vehicles.
• Respond to calls and requests for police services not requiring a sworn police officer.
• Review police reports and traffic citations for legal issues, accuracy, and completeness.
• Operate computer systems related to bookings, filings, and history docket queries.
• Process cases in accordance with County procedures, state, and local laws.
• Interview property owners, neighbors, and others to obtain necessary information.
• Develop and maintain contact with neighborhood groups and associations to enlist their input and support for crime prevention/public safety programs.
• Collect statistics on County-wide code enforcement activities and prepare reports.
• Coordinate County-wide code enforcement activities.
• Perform related duties as assigned.

Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:

• Community Services Officer I: One year of work experience requiring frequent public contact and the interpretation of codes, ordinances, and regulations, preferably including some prior work experience with a public safety agency.
• Community Services Officer II: Two years of experience performing work equivalent to a Community Services Officer I.

Knowledge and Skills

Knowledge of:

• Local and state laws, ordinances, and codes related to public safety.
• Effective public and community relations techniques.
• Principles and practices of code enforcement.
• Organization of local government and concepts of public administration.
• Safety procedures and fire hazards.

Skill/Ability to:

• Learn laws, codes, regulations, and ordinances and interpret their application.
• Establish and maintain effective working relationships with community groups, agencies, County departments, co-workers, and the public.
• Make presentations to diverse community groups.
• Learn standard broadcasting procedures of a police radio.
• Write clear, concise, and accurate reports and correspondence.
• Type and perform basic data entry functions.
• Work independently and as part of a team.
• Read, comprehend, and follow oral and written instructions.
• Think and act quickly in emergency and/or stressful situations.
• Walk, stand, sit, lift, bend, and carry over extended periods during a shift.
• Work indoors or outdoors in a variety of environments and weather conditions.

Licensure/Certification

• Some positions may require possession of a Class C California driver license or equivalent.

Other Requirements

• Must pass a detailed background and/or criminal history review.
• Must be willing to wear an appropriate uniform and work weekends, holidays, evenings, or other shift work.

Pay

• CSO I: $31.64 - $39.57 per hour
• CSO II: $34.50 - $43.12 per hour

Schedule

Part-time positions. Must be willing to work weekends, holidays, evenings, or other shift work.