COMMUNITY SERVICES ASSOCIATE B, BENEFITS COORDINATOR - NELSON (FULL TIME)

About the Role

This is a FLSA non-exempt position providing services to residents at Town Creek Assisted Living facility, ensuring safe conditions, and offering general care and supervision. The incumbent reports to the Director III and works within established guidelines, referring complex situations to the supervisor. Duties require adherence to professional ethics, state quality assurance standards, and relevant regulations.

Responsibilities

• *Contact Benefit Specialist at DSS to consult on pending applications for residents’ benefits/Complete Auxiliary Grant and Medicaid Applications.
• *Complete original AG applications if not submitted by the hospital; obtain necessary verifications for resident approval.
• *Complete annual AG renewals and track Auxiliary grants for annual reviews.
• Schedule medical and non-medical appointments, coordinate transportation, and complete necessary paperwork.
• Review medical paperwork for medication changes and follow-up appointments.
• Assist residents with financial transactions, including cashing checks and tracking financials through the lockbox and banking system.
• Obtain identification documents for residents (SSA Card, Birth certificate, insurance cards).
• Work with residents and insurance companies to resolve issues, file appeals for medical claims, and check claims for financial assistance.
• Consult with SSA and payees to ensure residents receive benefits and resolve issues.
• Review and file necessary paperwork in resident charts, scan discharge charts, and manage chart storage.
• Transport residents to medical appointments when other options are unavailable.
• Facilitate repair of durable and consumer equipment as directed by the Director III.
• *Acquire and maintain valid certification in First Aid, CPR, medication administration, and non-aversive behavior management.
• *Maintain confidentiality of all consumer care and personal information.
• Participate in staff meetings, training, and evaluations; read agency communications.

Qualifications

• One (1) year of direct care work experience in a long-term care facility or residential program preferred.
• Medication Technician Certification (training provided).
• At least two years towards a college degree in a human services field or LPN.
• Experience working in an assisted living facility or medical office preferred.
• RMA certification preferred.
• Valid Virginia driver’s license and acceptable driving record required.
• Certificate of valid personal automobile insurance for use of personal vehicle in Region Ten business.

Skills

• Knowledge of severe mental illness, psychosocial rehabilitation, counseling techniques, crisis management, and behavior management.
• Skills in written and oral communication, monitoring resident mental status, identifying alcohol/drug abuse, and crisis intervention.
• Abilities to make sound decisions, work independently, analyze consumer needs, and maintain professional boundaries.

Schedule

Full Time

Position Location

393 Front Street, Lovingston, VA 22949