Community Service Representative Manager

About the role

This is an opportunity to combine leadership, service, and active field work while contributing to a mission-driven organization dedicated to a clean, safe, and thriving downtown.

Responsibilities

• Lead, coach, and manage a team of Community Service Representatives, setting clear expectations and fostering accountability and high performance.
• Cook up and coordinate field operations and public outreach across assigned service areas to ensure visible, welcoming, and effective ambassador coverage.
• Support and develop a team delivering exceptional customer service, problem-solving assistance, and place management services.
• Identify and respond to community relations and public safety concerns, collaborating with internal teams and city agencies as appropriate.
• Conduct field supervision, review reports, monitor service quality, and provide ongoing training and support.
• Build strong relationships with businesses, property staff, residents, and community partners.
• Ensure staff compliance with safety protocols, policies, procedures, and equipment standards.
• Support data collection, surveys, reporting, and operational problem-solving efforts.
• Maintain certifications, including CPR/First Aid (or willingness to obtain).

Requirements

This is an ideal opportunity for a strong people manager who enjoys active, field-based work, values public service, and brings flexibility to support a downtown environment, including weekend and nontraditional hours of work.