Community Service Officer II

About the role

This Community Service Officer II position is assigned to the Boise Police Department Front Counter at City Hall West and serves as a primary point of contact for members of the public seeking police services, information, resources, or assistance. Provides in-person public service by evaluating requests for assistance, conducting interviews, preparing police reports and documentation, answering questions regarding police procedures, laws, ordinances, and community resources, and directing individuals to appropriate services.

Responsibilities

• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Is capable of performing all the duties of a Community Service Officer - I (CSO) and provides team support and training, as needed.
• Responds to various requests for service that include non-emergency and higher-priority responses to assist officers at crime scenes throughout the city.
• Responds to active scenes and conducts fact-finding interviews and investigations.
• Attends periodic training to maintain and update skills in forensic evidence collection.
• Provides training to other divisions to include patrol briefings, POST Academy, and other community groups.
• Writes clear and concise investigative reports by gathering information from various sources and enters reports into the incident tracking system report writing program.
• Interprets and applies Boise city and the Idaho state criminal codes.
• Determines the type of crime and articulates the elements of each crime in written form.
• Performs crime scene investigative work.
• Properly collects, documents, and processes crime scenes using photographic and forensic ridge detail techniques (fingerprints).
• Identifies and evaluates possible evidence and ensures proper collection, labeling, transportation, and booking of evidence into the Ada County property room or Boise Police Crime Lab maintaining chain of custody and integrity of evidence.
• Documents and reports all graffiti throughout the city.
• May be responsible for citizen ride along requests, as needed.
• Retrieves, transports, and records property found throughout the city.
• Attends court under subpoena and provides court testimony under oath regarding their knowledge or actions in cases.
• Serves as the initial point of contact for citizens, visitors, and partner agencies; receives and evaluates requests for service.
• Answers questions regarding police procedures, city ordinances, criminal laws, and community resources.
• Conducts interviews, prepares reports and documentation, resolves routine issues and complaints; and directs individuals appropriately.
• May be assigned on a temporary or ongoing basis to perform front desk operations and public service support functions.

Requirements

• High school diploma or equivalent and Two years of experience working in law enforcement or working with the public, in-security or a related field.
• Licenses and other requirements: Valid state-issued driver's license. National Crime Information Center (NCIC) certification within six months of employment.

Qualifications

• Knowledge Of Boise City and Idaho State criminal codes.
• Law enforcement programs, practices and procedures.
• Computer usage including related software.
• Basic report preparation skills.
• DSLR camera usage.

Skills

• Ability to: Interpret and apply laws and ordinances.
• Determine priorities, manage multiple projects under stress, and show the ability to multi-task.
• Absorb and apply new information quickly.
• Manage multiple projects simultaneously.
• Manage time effectively.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.
• Manage stress effectively.
• Manage multiple tasks simultaneously.
• Manage multiple projects simultaneously.
• Manage workload effectively.