Community Resource Representative

Position Summary

The Community Resource Representative is responsible for serving neighbors while helping the department achieve poundage goals through highly efficient processes. This role is responsible for greeting, training, and supervising volunteers while maintaining the safety of the food supply chain and other compliance initiatives. Adhere to PACT values.

Essential Job Functions

• Provides exceptional service to neighbors assisting in a respectful and compassionate manner.
• Oversees program and partner operations in the Community Resource Center ensuring compliance with regulations, policies, and procedures at all times.
• Safeguards the pantry by ensuring it remains stocked and prepared for daily operations, including rotating products and keeping the community resource center areas clean.
• Compiles monthly metrics and prepares regular reports on pantry activities.
• Maintains educational resources and community resource materials, ensuring they are consistently incorporated throughout the pantry and easily accessible by the community.
• Maintains all Community Resource Center and warehouse assigned storage areas clean and safe following sanitation guidelines.
• Maintains equipment and assists with projects geared towards enhancing the efficiency and effectiveness of the Community Resource Centers.
• Communicates clearly and effectively while leading and contributing as a productive member of the Equitable Access team.
• Supports other team members with relevant tasks and contributes to problem resolution on different projects.
• Attends relevant meetings, adheres to deadlines, and participates as a vital member to collectively advance organizational, departmental, and team-level objectives.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Requirements

• Education/Experience: High School Diploma from an accredited school or general education development (GED) certificate, 2+ years of customer service experience. Bilingual English/Spanish preferred.
• Certificates, Licenses, and Registrations: Reliable transportation, valid driver’s license, and insurance. Forklift certification preferred or be able to obtain within the first 30 days of employment.

Special Knowledge/Skills/Abilities

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Requirements

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Travel Required

Travel is required for this position (up to 5% of the time and on a domestic basis in a personal vehicle). This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events).

Salary Description

Starting Pay: $19.00 - $23.75