COMMUNITY RESOURCE NAVIGATOR/COMM. HEALTH WORKER

About the role

WCAC’s Resiliency Center offers programming intended to educate, empower, and connect people to community resources and financial opportunities to support them in a holistic, client-centered approach to reach their self-identified goals meeting individuals and families where they are with warm, supported resources and referral services. We are seeking a Community Resource Navigator to assist individuals and families with navigation through public benefit eligibility and connection to needed community resources, resulting in improved access to basic needs and progress toward economic mobility. The Community Resource Navigator will work closely with the Resiliency Center team, including the Financial Empowerment Director and Financial Empowerment Coaches, to avoid the cliff effect, and will report to the Resiliency Center Director.

Responsibilities

• Assist individuals and families with navigation through public benefit eligibility.
• Connect individuals and families to needed community resources.
• Work closely with the Resiliency Center team, including the Financial Empowerment Director and Financial Empowerment Coaches.
• Help avoid the cliff effect.
• Report to the Resiliency Center Director.

Requirements

• High School Diploma or HiSet equivalent required.
• Bachelor's degree a plus.
• Experience working with individuals and families in social/human services or related fields.
• Knowledge of Central Massachusetts area community resources preferred.
• Excellent communication both verbal and written.
• Ability to learn Agency program eligibilities, as well as community-wide resource eligibilities.
• Ability to work collaboratively with individuals, families, agency program staff, and community partners.
• Outstanding interpersonal, communication and organizational skills; highly positive and empathetic style; strong customer service orientation.
• Ability to work respectfully and effectively with a diverse group of program participants and in a multi-cultural environment.
• Bilingual ability preferred.
• Proficient in Microsoft Office and ability to learn and utilize program participants in tracking software.
• Consistent travel to other WCAC office locations and community partner locations.
• Ability to successfully complete a CORI/SORI review.
• Valid driver's license; ability to drive an Agency van preferred.
• Community Health Worker Certification (within 6 months of hire).
• Complete the Mobility Mentoring Foundations course or complete a certificate in Mobility Mentoring Foundations.
• Actively participate in foundational and continuous learning opportunities to uphold WCAC's client-centered ethos and implement Mobility Mentoring-informed tools and practices.

Benefits

• On-the-job training and professional development opportunities.
• Excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan.
• Generous paid holiday calendar, vacation, personal and sick time.
• Additional pay differential to bilingual employees.

Pay

$20-$25 per hour

Schedule

May require weekend and evening hours, as needed.