Community Resource Navigator

Provides operational support and transition duties for identified highest-risk complex patients. Works collaboratively with the care management team, patients, family caregivers, healthcare providers, payers, community-based providers, and other involved parties to deliver effective, efficient, and patient-centered services.

Responsibilities

• Understands, practices, and promotes the philosophy and guiding principles of the department.
• Demonstrates knowledge of HIPAA regulations and maintains confidentiality of patient information.
• Referral Management: Screens, monitors, and prioritizes referrals; maintains records of average daily caseload and workload.
• Patient Consultation: Contacts new patients by phone to introduce the program, obtain verbal consent, and schedule initial assessments.
• Interventions:
  • Follows up with patients to reinforce education, self-management, and care planning actions.
  • Collaborates with healthcare providers across the continuum to meet patient care planning needs.
  • Advocates for patients by communicating with providers, payers, physicians, and community-based services to establish integrated care plans.
  • Promotes mental health integration through collaboration with behavioral health providers.
• Transition Management: Ensures effective transitions of care between healthcare settings; participates in process improvement initiatives.
• Maintains current community-based services and provider resource lists.
• Performs assigned duties promptly and accurately to facilitate efficient operations and communication; escalates concerns as needed.
• Leads interdisciplinary care conferences and huddles using collaborative practice models.
• Clerical/Support:
  • Completes timely and accurate documentation in medical records, adhering to clinical and billing standards.
  • Organizes and prioritizes daily work based on patient needs.
  • Ensures productivity standards and expectations are met.
  • Works with team members and leadership to develop standard work and best practices.
• Clinical Support (where applicable):
  • Prioritizes patient needs via phone, electronic communication, or in-person interactions.
  • Reports significant changes in patient condition to the care team.
  • Follows provider instructions for pharmacy refills, scheduling procedures, lab result tracking, and communication tasks.
  • Maintains inventory of supplies and restocks as needed.

Requirements

• Three years of experience in patient care, care management, transition/discharge planning, medical assistance, healthcare coaching, or patient care coordination.
• Certification, Associate Degree, or Bachelor's degree in a healthcare field.
• Excellent interpersonal and communication skills.
• Ability to adapt quickly to changing needs.
• Knowledge of available health resources.
• Physical demands: Lifting, twisting, standing, seeing, manual dexterity, speaking, sitting.

Preferred Qualifications

• Bachelor's degree from an accredited institution.
• Experience in discharge/transition planning, healthcare coaching, health advocacy, or as a medical assistant.

Schedule

• Hybrid role requiring on-site presence for training and meetings.
• Four 10-hour shifts per week, typically Monday through Friday between 7:00 a.m. and 5:30 p.m.
• Hours may vary based on program and operational needs, including adjusted start/end times and occasional weekend coverage.

Pay

$20.82 - $31.67 per hour, dependent upon experience.

Benefits

Comprehensive benefits package covering mind, body, and spirit, including programs for wellness, security, connection, and engagement.

Locations: Intermountain Health McKay-Dee Hospital, Intermountain Health Utah Valley Hospital, Key Bank Tower, St George Regional at Foremaster (Salt Lake City, UT). Scheduled weekly hours: 40.