Community Relations Specialist

Overview of Responsibilities

Represents MSGCU in the community and at member events and business development activities. Coordinates and implements programs and initiatives designed to increase membership, services per member, and loan activity to help MSGCU achieve our strategic targets. Supports MSGCU's financial education outreach efforts and delivery of financial literacy programs to meet the needs of current and prospective members in the community.

Core Competencies

• Member Focus: Uses effective listening skills to gain insight and understanding into the needs of others in order to build relationships and deliver impactful, member-focused community programs.
• Balances Stakeholders: Understands stakeholder requirements, expectations, and needs; builds partnerships and works cooperatively with others to achieve shared objectives.
• Action Oriented: Uses strong project management and organizational skills to take on new opportunities and tough challenges with a sense of urgency and enthusiasm. Possesses excellent critical thinking, time, and territory management skills.
• Resourcefulness: Applies knowledge of MSGCU’s processes and culture to efficiently secure and deploy resources to meet organizational goals. Orchestrates multiple activities simultaneously, breaking down objectives into tasks, and staging activities with milestones and schedules. Ability to serve as subject matter expert on financial education topics.
• Interpersonal Savvy: Relates comfortably, builds, and maintains relationships with people across levels, functions, and culture. Builds strong relationship networks inside and outside MSGCU.
• Communicates Effectively: Develops and delivers communications tailored to the needs of different audiences and situations, adapting the approach to match shifting demands. Engages audiences in meaningful ways and fosters a learning environment while effectively articulating ideas and opportunities that will create sustainable value for MSGCU. Ability to speak effectively in public to large groups and lead financial literacy sessions on various financial topics.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
• Self-Development: Actively seeks new ways to grow and learn using formal and informal development channels and experimentation when tackling new problems. Extracts and applies lessons learned from hardships and mistakes.

Education and Experience Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, Education or related field required.
• 2 years of sales, field marketing, teaching, or community relations experience, preferably within the financial industry or a closely related field required.
• 1 year of project management experience preferred.

Working Conditions

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Required to travel throughout MSGCU’s service area most of the time. Team member to provide own transportation with eligibility for on-the-job mileage reimbursement.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and frequently requires lifting and/or moving up to 30 pounds.
• Normal working hours will be MSGCU’s standard branch and administrative office hours of operation, however, periodic weekends and frequent before/after normal office hours will be required.

Compensation and Benefits

• Annual salary begins at $62,500
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)