Community Relations Representative

About the role

The Community Relations Representative plays a crucial role in building and maintaining strong relationships with dentists, community organizations, and local influencers to drive referrals to Smile Doctors' orthodontic offices. This position focuses on fostering a robust referral network and supporting the overall growth of the practice.

Responsibilities

• Build and maintain lasting relationships with local dentists, dental offices, healthcare professionals, schools, churches, government agencies, and community businesses
• Collaborate with clinic teams to drive referrals and new patient exams
• Create and implement marketing strategies (including social media campaigns) to focus on driving patient referrals from local dental offices, schools, and community organizations
• Manage local marketing budgets for each team/location and hold teams accountable for their monthly spend
• Host joint events and co-marketing initiatives with local organizations
• Participate in community events, health fairs, school programs, and local initiatives to boost brand awareness and build connections with potential referring partners and community members
• Support clinics with grand openings, special events, and other promotional activities
• Monitor competitive trends in the local market, particularly in dentistry and community outreach
• Track and report on individual performance metrics, including referrals and new patient exams
• Avoid duplication of efforts and make data-driven adjustments to ensure success
• Manage local marketing campaigns with a focus on referral growth
• Distribute branded merchandise and manage inventory for maximum impact during community and professional events
• Input and maintain accurate and up-to-date records of referral activity, community engagement, and event participation in the CRM system

Requirements

• High School Diploma or equivalent required
• One (1) year of experience in business-to-business sales, direct to consumer sales, field marketing, or a related field, with an emphasis on relationship-building and referral generation management required

Qualifications

• Solid written and oral communication skills
• Solid problem-solving skills
• Solid organizational skills with the ability to balance multiple priorities

Skills

• Intermediate knowledge of Microsoft Office products and applications
• Intermediate knowledge of sales or business management software

Benefits

• Competitive salary plus monthly bonus opportunity
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Pay

Competitive salary plus monthly bonus opportunity

Schedule

Flexible schedule to accommodate the needs of the position and the community

Smile Doctors is an Equal Opportunity Employer

We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.