Community Relations Representative
Essex Property Trust · Bellevue, WA · 1 mo ago
On-siteOTHR$24.5–$33.5/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Let's extract content:
First paragraph: "City Kirkland State Washington Job Location PNW 128 Montebello Position Type Regular The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible."
That's about the role.
Then "What You Will Do" list of duties.
Then "What You Will Need" list of requirements.
Then "What The Job Requires" maybe more requirements.
Then "What You Will Bring To The Table" maybe skills/qualities.
Then benefits paragraph: "All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%."
Then pay range: "The pay range for this position is $24.50 - $33.50 per hour. New hires generally start between $24.50 - $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs. This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position."
Schedule info: "Must work on-site in the office five days per week." Also "Regular, consistent and timely in person attendance." Also "This role requires a five-day workweek that will likely include weekend coverage." Also "Availability to work a flexible schedule, including weekends." Also "Travel required for occasional meetings, training, community visits."
Thus we have schedule details.
Now we need to decide sections.
We can have:
About the role
with paragraph summarizing the role description.Responsibilities
with- list of duties from "What You Will Do" and maybe also from other sections like "What The Job Requires" (some responsibilities). We'll combine.
Requirements
with list from "What You Will Need" and maybe "What The Job Requires" (some requirements like compliance, etc.)Qualifications
maybe combine with Requirements? The instruction says we can have sections for Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have real content. We have qualifications: high school diploma or equivalent required, college degree preferred, one year experience preferred, etc. That's more like requirements. Skills: ability to work independently, organizational skills, proficiency with MS Office, etc. Benefits: we have benefits paragraph. Pay: we have pay range. Schedule: we have schedule details. Thus we can have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Qualifications maybe not needed if we covered in Requirements. But we could include Qualifications separate if we have content like education, experience. However we already have those in Requirements. To avoid thin sections, we can combine education/experience into Requirements, and skills into Skills. Thus sections: - About the role - Responsibilities - Requirements - Skills - Benefits - Pay - Schedule Now we need to extract specific content for each. Let's list duties from "What You Will Do": - Serve as the primary in person contact for residents. - Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. - Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in. - Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in. - Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards. - Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations. - Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility. - Assist in organizing and participating in occasional resident events across the property portfolio. - Handle confidential resident and property information with discretion and professionalism. - Occasional notice posting across the property portfolio. - Perform other duties and special projects assigned to support community operations and resident satisfaction. - Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards. - Other in person duties and special projects, as assigned. - Regular, consistent and timely in person attendance. Also from "What The Job Requires": maintain alignment with Essex policies and procedures while managing relationships with internal/external stakeholders; maintain compliance with all applicable laws; excellent verbal and written communication skills; ability to create, compose, edit written materials; regular, consistent, timely attendance required; five-day workweek likely includes weekend coverage; work primarily at Essex office, extended sitting, occasional need to deliver resident notices (walking, stairs); use of standard office equipment; availability to work flexible schedule including weekends; travel required for occasional meetings, training, community visits. These could be responsibilities or requirements. We'll split: responsibilities include duties; requirements include qualifications, experience, skills, compliance, etc. Now "What You Will Need": - High school diploma or equivalent required. - College degree preferred. - One year of experience in a customer service environment preferred. - Commitment to providing exceptional customer service and a desire to help people. - Strong organizational and time management skills to handle multiple responsibilities effectively. - Ability to work independently and collaboratively in a centralized, high-volume hub environment. - Must work on-site in the office five days per week. - Proficiency with Microsoft Office Suite and familiarity with property management or CRM software. - Ability to read, write, speak, and understand English. - Capability to utilize a personal smart device for apps related to property operations and communication. Now "What You Will Bring To The Table": - Ability to collaborate with coworkers in person and virtually to achieve customer goals. - Ability to comprehend, analyze, and interpret documents. - Ability to solve problems involving several options in situations. - Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. - Highly organized and demonstrated project management skills. - Ability to exercise initiative. - Ability to meet all job requirements and assignments. These are more like skills/competencies. Now benefits paragraph. Now pay range. Now schedule details: Must work on-site five days per week; regular consistent attendance; five-day workweek likely includes weekend coverage; availability to work flexible schedule including weekends; travel required for occasional meetings, training, community visits. Now we need to output HTML. We must not include any markdown fences. Just raw HTML. We'll produce:About the role
... paragraph ...
Responsibilities
- ... ...
Requirements
- ... ...
Skills
- ... ...
Benefits
- ... ...
Pay
... pay range ...
Schedule
- ... ...
or drop it. The location info is minor metadata; we could fold into a short p or drop. Probably we can drop it as it's not substantive for role description. But we need to preserve ALL substantive information; location is maybe not substantive for role? It's location of job. Might be considered metadata. The instruction says fold minor metadata into a short
or drop it. So we could include a short p with location? But they said do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we could include a short p with location info. However they also said "Prefer a few substantive sections over many thin ones." Adding a separate p for location might be thin. Better to drop it. The location is not essential to role description; we can drop. Thus About the role paragraph: "The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible." Now Responsibilities list: we need to include all duties from What You Will Do plus maybe some from What The Job Requires that are duties (e.g., manage alignment with policies, maintain compliance, etc.) but those could be requirements. We'll keep responsibilities as the What You Will Do list. Let's list each bullet as
- exactly as in text, preserving punctuation. Bullet list: - Serve as the primary in person contact for residents. - Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. - Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in. - Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in. - Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards. - Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations. - Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility. - Assist in organizing and participating in occasional resident events across the property portfolio. - Handle confidential resident and property information with discretion and professionalism. - Occasional notice posting across the property portfolio. - Perform other duties and special projects assigned to support community operations and resident satisfaction. - Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-T