Community Relations Program Manager

About the role

Manages relationships between NGHS and the surrounding community in assigned markets and oversees community engagement strategies. Focused on cultivating positive interactions and partnerships with civic organizations and local leaders, guiding networking for NGHS employees to engrain them in a community, and driving awareness and preference for NGHS services to help achieve volume, revenue and market share goals.

Responsibilities

• Develop and implement community relations strategies and programs that align with the organization's goals.
• Identify community needs and interests to inform program development.
• Build and maintain relationships with community leaders, residents, and stakeholders.
• Assist with organization and coordination of community events, outreach programs, and volunteer opportunities.
• Represent NGHS in communities across assigned market through civic group meetings, presentations, health fairs, etc.
• Identify key NGHS stakeholders to attend community events and assist them with networking to build new relationships.
• Ensure community relations efforts stay aligned with those of the rest of the Public Relations & Marketing team and NGHS overall.
• Develop positive relationships with other members of the Public Relations & Marketing teams and operations throughout assigned market, in addition to the community at large.
• May serve as media spokesperson and/or assist with crisis communications when needed.

Requirements

• Licensure or other certifications: None specified
• Education: Bachelors Degree in a communication related field.
• Experience: Minimum three to five years experience in community relations, public relations, communications or related field.

Qualifications

• Licensure or other certifications: None specified
• Education: Preferred: Bachelors Degree in a communication related field.
• Experience: Healthcare experience. Knowledge of Northeast Georgia geography and Atlanta market dynamics beneficial.

Skills

• Strong networking skills to clearly communicate using tact, patience and courtesy.
• Strong written, oral communication and presentation skills.
• Ability to independently prioritize and manage multiple projects simultaneously, shifting priorities as needed.
• Strategic planning skills, identifying marketing strategies to achieve business objectives within defined budget.
• Problem solving and creative thinking skills.
• Special events planning skills.
• Knowledge of best practices for communicating with news media.
• Experience interacting and ability to interact with Senior Leaders to keep them apprised of project status, success and barriers.
• Strong interpersonal skills to manage effectively and work across the organization to achieve cross-functional objectives.
• Ability to routinely travel across assigned market and beyond.

Benefits

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.