Community Relations Director

We are a company built upon a common belief that senior living communities can and should be places of vibrancy and life. We honor, recognize, and empower the extraordinary team members on this journey with us, knowing we are making the world of elderhood better together. Our individual differences, life experiences, knowledge, unique capabilities, and talent are significant to our culture, resident experience, and achievements.

About the role

The Community Relations Director (CRD) leads the sales and marketing initiatives with the goal of increasing and maintaining occupancy. The CRD supports the financial success of the community, represents the company's culture and values, develops strategic marketing plans, and role-models extraordinary customer service. The role involves building relationships with future residents, families, team members, vendors, and the greater community.

Responsibilities

• Oversee the sales and marketing process, collaborating with members of the leadership team.
• Make sales calls, schedule educational presentations, and coordinate marketing events.
• Conduct outreach to nursing homes, physician offices, and other healthcare professionals.
• Guide, train, and support team members to serve as backup for inquiry calls, tours, and customer service.
• Maintain a working knowledge of federal and state regulations.
• Prepare reports as required and develop strategic marketing plans.
• Model the Compass Senior Living values of goodness, loyalty, faith, and fun.

Requirements

• Bachelor’s degree or relevant experience in a related field.
• Compassion, kindness, and a desire to work with elders and their families.
• Computer literacy, including proficiency in social media and specified online programs.
• Strong organizational skills and the ability to multitask in a team environment.
• Ability to work independently, be self-motivated, and goal-directed.
• Excellent customer service and interpersonal skills.
• Good verbal communication and the ability to read, write, and speak English fluently.
• Meet all health requirements as specified by state and/or federal regulations.
• Ability to perform duties with or without reasonable accommodation.
• Pass a criminal background check.
• Valid driver’s license.

Benefits

Benefits for all team members, regardless of employment status:

• Accrue vacation and sick time starting your first day.
• 401(k) retirement savings plan after 90 days, with employer match after one year.
• Financial wellness education program.
• Wellness and fitness resources with savings discounts.
• Early access pay options.
• Career growth through ongoing training programs and mentorship opportunities.

Additional benefits for full-time team members:

• Medical, dental, vision, and voluntary benefit options.
• Employee and Family Assistance Program to support emotional wellness.
• Education reimbursement program.