Community Relations Coordinator (Full-Time) - Reserve at Mills Farm

Responsibilities

• Operate community telephone and paging systems efficiently and transmit calls and messages promptly and accurately
• Greet and direct visitors in a professional, friendly and hospitable manner
• Answer inquiries according to established procedures relative to HIPAA guidelines
• Handle inquiries in a positive manner and obtain necessary information for follow up
• Notify the Supervisor in Charge (SIC) of resident assistance needed in a timely manner
• Absorb and distribute marketing supplies
• Perform general office duties (e.g. copy, file, fax)
• Execute signing of lease agreements for new resident move-ins and resident transfers between product and care service lines
• Conduct visits/meetings with existing residents and families transferring to higher level of care
• Cook up and coordinate logistics and expectations of transfers in a timely and efficient manner conducive for operational needs and with reasonable time frame for meeting of resident care needs
• Assist with marketing activities, events, and co-workers as needed
• Attend community events, developing positive community relations
• Ability to speak to and educate individuals about community services, benefits, and differentiators
• Attend meetings and in-service training sessions as required and in accordance with state guidelines

Requirements

• High School diploma or equivalent required
• One year experience in a healthcare, hospitality or service environment required
• Well-developed interpersonal and communication skills
• Ability to work in an environment conducive to caring for residents without posing a substantial safety or health threat to self or others
• Ability to work well with others and promote a team environment
• Customer service driven in a highly active environment
• Dependable and systematic
• Skilled in accurately recording information
• Maintain confidential information
• Professional appearance and demeanor
• Must be courteous, patient and tactful when dealing with public, residents and families

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retail Plan (401k)
• PTO for full time positions
• Short & Long Term Disability Insurance
• Life Insurance
• Career Advancement Opportunities