Community Outreach Specialist

About the role

The Community Liaison at Vynca plays a pivotal role in expanding outreach and engagement with community partners to enhance care for individuals with complex needs. Guided by core values of Excellence, Compassion, Curiosity, and Integrity, this position focuses on building strategic initiatives that grow and sustain community presence, particularly in addressing social determinants of health.

Responsibilities

• Build and maintain relationships with community stakeholders, including resource centers, medical facilities, and advocacy groups.
• Drive referrals into Vynca care programs, primarily Enhanced Care Management.
• Identify, operationalize, and measure the success of community partnerships related to social determinants of health.
• Understand local market dynamics and agency strengths.
• Develop and execute strategic marketing plans.
• Identify and communicate cultural issues affecting members.
• Track sales activities and conduct presentations.
• Serve as a liaison between patients and practices.
• Support community events and maintain high customer service standards.
• Strengthen referral partnerships through outreach efforts.

Qualifications

• 2 years of experience in healthcare sales or at a community-based organization.
• Knowledge of the local healthcare landscape and/or community resources.
• Experience working with underserved communities and in healthcare.
• Experience using technologies such as computers, telephones, and various EHR platforms.
• Experience with CRM systems, especially Salesforce.
• Strong organizational skills.
• Ability to work independently.
• Proficiency with Microsoft and Google applications.
• Strong communication, speaking, and presentation skills.
• Strong motivational skills, including conflict/dispute resolution techniques.
• Access to a reliable internet connection.
• Valid driver's license and reliable, insured, and registered automobile.
• Bilingual (English/Spanish), highly preferred.

Additional Information

Vynca Inc. is an equal opportunity employer committed to fostering an inclusive workplace. The hiring process includes applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. Background screening may include a drug test or other health screenings depending on the role. Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. Compensation range for this role is $72K - $75K.