Community Outreach Specialist

We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Company Description: "Who We Are ..." That's about the company, maybe "About the role"? Actually "About the role" is a heading for description of role. We have "Job Description" with primary objectives, essential job functions, other duties. That could be Responsibilities. Qualifications: Education, Experience, etc. Skills/Abilities: list. Benefits: There's a line "Benefits Bilingual in English and Spanish preferred." Actually that seems mis-placed; maybe they meant "Bilingual in English and Spanish preferred." under Skills? Actually they have a Benefits heading then "Bilingual in English and Spanish preferred." That seems like a skill, not benefit. There's no explicit benefits like health insurance etc. So we should not create Benefits section unless there is real benefit content. The line "Benefits Bilingual in English and Spanish preferred." is weird; maybe it's a mislabelled "Skills". Since it's not a benefit, we should not create Benefits section. We'll treat that as part of Skills. Pay: none. Schedule: mention "Has potential to go hybrid!" and "This may require a weekend and evening work schedule." Also "It is also understood that the company reserves the right to change work schedules as required, including requiring overtime." So we have schedule info: hybrid potential, weekend/evening, overtime. That's specific enough for Schedule section. We also have Physical Demands/Work Environment; could be part of Responsibilities or maybe a separate section? Not in allowed headings; we could fold into Responsibilities or maybe under "About the role". Probably include in Responsibilities. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. No Job ID etc. We need to preserve all substantive information. Let's extract sections: - About the role: maybe a brief summary: "Primary Objectives of Position: Serve as a liaison between businesses/employers and participants..." Could be under About the role. But we also have Responsibilities: Essential Job Functions list. We could combine: About the role (short paragraph) then Responsibilities (list). Or we could just have Responsibilities as main. Given instruction: Prefer a few substantive sections over many thin ones. So maybe we have sections: About the role, Responsibilities, Qualifications, Skills, Schedule. Let's craft. About the role: paragraph summarizing primary objectives. Responsibilities: list of essential job functions (the bullet list). Also other job duties? Could include "Other Job Duties:" but that's generic; we can include as a note. Qualifications: Education, Experience, etc. Skills: list of skills/abilities. Schedule: mention hybrid potential, weekend/evening, overtime. We must not include boilerplate like EEO, etc. Let's extract details. From posting: Primary Objectives of Position: - Serve as a liaison between businesses/employers and participants. - Conduct outreach through in-person engagement, community partnerships, and online/social media platforms to cultivate relationships with participants, employers, and community agencies, supporting project awareness and enrollment goals. - Ensure employer and participant success by developing and facilitating individual, group, and workshop-based training opportunities that align with employer workforce needs and participant career objectives. - Utilize digital communication and social media strategies to promote services, share resources, engage target audiences, and strengthen community connections. Essential Job Functions (list): - Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs. - Conduct outreach presentations as needed with a wide range of audiences including high school students, parents, educators, older adults, transitioning job seekers at halfway houses, etc. - Organize training venues, logistics and accommodations as needed. - Identify, develop, and implement outreach, recruitment, and digital marketing strategies, including social media campaigns, to ensure proper quantity and quality of talent is available to meet employer needs. - Assist in all aspects of talent acquisition for local businesses and participants including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions. - Deliver training in various classroom formats, using relevant training materials and a variety of media to address the individual needs of learners. - Appropriately connect career seekers to open positions, resulting in employment. - Assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency by providing relevant information and directing customers to services in an appropriate, timely and efficient manner. - Use computers and printed materials, assist customers in accessing websites and state systems for labor market information, relevant job search information and other resource for developing job leads. - Select or develop teaching aides, such as training handbooks, demonstrations models, multimedia visual aids, computer tutorials and reference works. - Assist individuals with understanding and completing program enrollment processes. - Conduct eligibility assessment - Contact participants and/or employers on a regular basis to verify and document placement/retention in employment. - Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners. This may require a weekend and evening work schedule. - Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct career seekers to placement or education. - Also be able to immediately respond to the needs of customers with support options within or outside the scope of our programs. - Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures. - Maintain process to measure outcomes and customer satisfaction and utilize the information to make recommendations on continuous improvement opportunities. Other Job Duties: generic. Qualifications: Education: Bachelor's Degree in related field or equivalent experience required. Experience: Significant demonstrable experience in business-to-business marketing or work in a community-based organization. Minimum of 2 years' customer service experience and two years' experience in training and public speaking for a diverse audience required. Ability to create or modify training material and develop practical application exercise related to required training material strongly preferred. Working knowledge of Workforce Service programs required. Must possess excellent verbal and written communication skills as well as proficient computer skills. Workforce Service experience or demonstrated ability to serve diverse populations required. Prefer working knowledge of all applicable local Workforce Service programs. Familiarity with applicable federal, state and local laws and regulations preferred. Skills/Abilities: Ability to multi-task in a fast-paced environment with proven competency in handling stressful situations required. Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions. Bilingual (Spanish/English) required. The ability to maintain confidentiality is a must. Demonstrated ability to use various software programs (Microsoft Office) for correspondence, reports, statistical compilation, analysis and data base access. Must be accustomed to working in a complex, fast-paced and confidential work environment. Ability to follow complex instructions, prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner. Superior attention to detail is a must. Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage. Benefits line: "Benefits Bilingual in English and Spanish preferred." Actually that seems like a skill; but we already have bilingual required. We'll ignore as duplicate. Schedule: - Has potential to go hybrid! - This may require a weekend and evening work schedule. - The company reserves the right to change work schedules as required, including requiring overtime. Physical Demands/Work Environment: could be included in Responsibilities or maybe as a note; but not a standard heading. We could add a short paragraph under Responsibilities about physical demands. We'll include Physical Demands as part of Responsibilities maybe as a note. Now craft HTML. We'll have:

  About the role

  Primary objectives include serving as a liaison between businesses/employers and participants, conducting outreach via in‑person, community partnerships, and online/social media, developing and facilitating training aligned with employer needs and participant goals, and using digital communication to promote services and strengthen community connections.

  Responsibilities

  • Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs.
  • Conduct outreach presentations as needed with a wide range of audiences including high school students, parents, educators, older adults, transitioning job seekers at halfway houses, etc.
  • Organize training venues, logistics and accommodations as needed.
  • Identify, develop, and implement outreach, recruitment, and digital marketing strategies, including social media campaigns, to ensure proper quantity and quality of talent is available to meet employer needs.
  • Assist in all aspects of talent acquisition for local businesses and participants including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions.
  • Deliver training in various classroom formats, using relevant training materials and a variety of media to address the individual needs of learners.
  • Appropriately connect career seekers to open positions, resulting in employment.
  • Assist customers in accessing resources to secure employment, training or other supportive services to attain self‑sufficiency by providing relevant information and directing customers to services in an appropriate, timely and efficient manner.
  • Use computers and printed materials, assist customers in accessing websites and state systems for labor market information, relevant job search information and other resources for developing job leads.
  • Select or develop teaching aides, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.
  • Assist individuals with understanding and completing program enrollment processes.
  • Conduct eligibility assessment.
  • Contact participants and/or employers on a regular basis to verify and document placement/retention in employment.
  • Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners.
  • Acquire and maintain knowledge of market research tools and industry trends to guide career seekers to placement or education.
  • Respond immediately to customer needs with support options within or outside the scope of programs.
  • Maintain customer files and records in accordance with legal requirements and company policies.
  • Maintain a process to measure outcomes and customer satisfaction and use the information to recommend continuous improvement opportunities.

  Physical requirements include carrying/lifting up to 5 pounds frequently, up to 10 pounds regularly, and up to 25 pounds occasionally; visual acuity, speech and hearing; hand‑eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Work is primarily in an office environment with occasional travel to other locations.

  Qualifications

  • Bachelor's Degree in a related field or equivalent experience required.
  • Significant demonstrable experience in business‑to‑business marketing or work in a community‑based organization.
  • Minimum of 2 years’ customer service experience and two years’ experience in training and public speaking for a diverse audience.
  • Ability to create or modify training material and develop practical application exercises related to required training material (strongly preferred).
  • Working knowledge of Workforce Service programs required.
  • Excellent verbal and written communication skills and proficient computer skills.
  • Workforce Service experience or demonstrated ability to serve diverse populations required.
  • Preferred: working knowledge of all applicable local Workforce Service programs.
  • Preferred: familiarity with applicable federal, state and local laws and regulations.

  Skills

  • Ability to multi‑task in a fast‑paced environment with proven competency in handling stressful situations.
  • Ability to clearly