Community Outreach Specialist

Responsibilities

• Develop and lead a comprehensive outreach and community engagement strategy to increase patient acquisition, retention, and service utilization.
• Plan and execute integrated marketing and outreach campaigns across community, digital, and partner channels to enhance brand presence and impact.
• Establish and manage high-impact partnerships with community-based organizations, school systems, government agencies, and health plans.
• Serve as a key external ambassador for the health center, representing the organization at community forums, coalitions, and public events.
• Collaborate with executive leadership and cross-functional teams to align outreach strategies with organizational priorities and growth objectives.
• Utilize data analytics and market insights to evaluate program effectiveness, optimize strategies, and report on key performance indicators (KPIs).
• Ensure compliance with healthcare regulations and uphold organizational standards in all outreach activities.

Requirements

• Bachelor’s degree in Public Health, Marketing, Social Services, or a related field required.
• Knowledge of the healthcare system in New York State, including an understanding of system challenges and barriers faced by immigrant families in accessing care, as well as cultural considerations.
• 3-5 years of experience in a human services or healthcare-related setting, with a focus on outreach and/or marketing, preferably within Chinese-speaking communities.
• Strong project management, interpersonal, and communication skills required.
• Working knowledge of applications such as Excel and PowerPoint required.
• Professional oral proficiency in English and Chinese required, with demonstrated ability to present and engage effectively.
• Capable of working a flexible schedule, including availability for some evenings and weekends.

Qualifications

• Professional oral proficiency in English and Chinese required, with demonstrated ability to present and engage effectively.
• Capable of working a flexible schedule, including availability for some evenings and weekends.

Benefits

• Medical insurance
• Employer-paid dental, vision, disability and life insurance
• 403(b) retirement savings plan
• Flexible spending accounts for transit, parking, health and dependent care
• Paid time off (28 days for the first year of employment)
• Employee Assistance Program
• Employee Discount Programs
• Tuition reimbursement for eligible employees
• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program