Community Outreach Sales Rep (PES) - East Coast

100% remote position, 8 am to 5 pm Monday through Friday CST/EST.

About the role

As a Community Outreach Sales Rep (Patient Engagement Specialist), you will play a critical role in growing ConcertoCare's impact by engaging prospective patients and helping them understand the value of our care model. As one of the first points of contact, you will act as a trusted advisor, building relationships, overcoming objections, and guiding eligible patients through the enrollment process. Through consultative conversations and personalized outreach, you will educate patients on the benefits of the program, drive enrollment, and ensure a seamless transition into care.

Responsibilities

• Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations.
• Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment.
• Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action.
• Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients.
• Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities.
• Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems.
• Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience.
• Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment.
• Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement.
• Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance.

Requirements

• 1 year of experience in a healthcare, patient-oriented position.
• 1 year of experience in providing customer service.
• Sales experience and history of consistently achieving sales goals/metrics preferred.
• Appointment scheduling experience.
• CNA/MA background is a plus.
• Call center experience is a plus.
• Demonstrated passion for extraordinary patient service.

Pay

Base salary range: $21.00 to $24.00 per hour plus monthly bonus incentive and competitive incentive plan.

Benefits

• 15 days of PTO and 3 floating holidays.
• 8 paid holidays yearly.
• Medical, dental, and vision coverage.
• 401k with company match.
• Excellent work/life balance.